MNTN
Senior Manager, Agency Partner Management
United States · Senior
Sponsorship not specifiedDetected 10 days ago
SalesforceCRMPerformance MarketingAccount ManagementCustomer SuccessLeadershipCommunicationMentoring
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odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- This allows our company culture to be defined by our team members and their shared values, like trust, ambition, quality, radical honesty, and compassionate leadership.
- We're committed to innovation that empowers, not replaces.
- At MNTN, AI is a tool for growth, enhancing efficiency while keeping a people-first approach.
Responsibilities
- Own your team's number: forecast spend and expansion, track targets, and ensure every account has a clear growth plan.
- Run portfolio reviews, pipeline reviews, and one-on-ones that drive action, and strengthen business reviews, audits, and optimization through strategy checks and direct feedback.
- Build relationships with agency budget decision-makers, lead escalations and critical reviews, and track spend, performance, engagement, campaign pauses, and staffing changes to address risks early with clear recovery plans.
- Partner with Sales, Partner leadership, and Product Marketing to resolve issues and shape the roadmap
- 10+ years in partner management, account management, customer success, or a similar client-facing role in AdTech, MarTech, or Digital Media, including 5+ years leading teams.
- A track record of growing existing accounts against targets through upselling, cross-selling, and expansion, and coaching teams to spot opportunities, build the case, and win business.
- Experience hiring, onboarding, coaching, and developing team members, with clear accountability for performance and career growth.
- Strong analytical skills, ownership of retention and account recovery, and experience using Salesforce or a similar CRM to manage pipelines, gross media spend, net revenue expansion, and forecast accuracy.
- Experience partnering across Sales, Customer Success, and Product Marketing, with the flexibility to navigate evolving processes, platforms, and partner needs.
- Account reviews turn into prioritized recommendations, partner conversations, and measurable changes in account strategy.
Nice to have
- Turn untapped brand opportunities, campaign strategies, products, channels, and seasonal and vertical programs into incremental spend.
- Hands-on knowledge of paid media, including CPA, ROAS, and budget pacing, and how agencies evaluate channels, run campaigns, and allocate budgets.
- Clear communication and influence across seniority levels, including agency leadership, plus confidence leading training, workshops, and webinars.
- Gross media spend and new business targets are met or exceeded, and forecasts are accurate and consistent.
- Your team's portfolio is healthy, growing, and increasingly self-sufficient, with credible paths to incremental spend through stronger performance, new strategies, additional channels, or broader platform adoption.
- Risk is identified early and the right resources are mobilized before it becomes churn.
- Your team is engaged and growing
- strong performers are retained and promoted, and new hires ramp quickly.
Benefits
- Lead, coach, hire, and ramp Agency Partner Managers, driving accountability for gross media spend growth, new business, and partner health.
- Set portfolio segmentation and coverage, build repeatable onboarding and growth playbooks, and prioritize training, workshops, webinars, and self-service resources that build platform fluency.
- improve team processes and tools, and keep CRM reporting accurate for a trusted view of portfolio health and expansion.
- Every Partner Manager can speak confidently to the health, performance, opportunity, and risk of every account they own, and knows what action is needed next.
Company info
- At MNTN, we put our people first, full stop.
- You can learn more about us and everything we do by visiting https://mountain.com/.
This listing is sourced directly from MNTN's careers page and normalized into a canonical job model.