Metaview

Engagement Manager, SMB

New York City

Sponsorship not specified$100k-$125kDetected 50 days ago

Agentic AICustomer SuccessCollaboration

About the role

With rapid expansion, we're looking for an Engagement Manager to help our SMB customers transform their hiring workflows with AI, driving adoption, retention, and long-term impact.
You'll play a key role in guiding SMB customers through change management, enabling AI adoption at scale, and surfacing insights that sharpen our product and go-to-market strategies.

We build AI agents that help world-class companies hire with radically more speed and precision.
Jump in to support users when issues arise, coordinating with technical teams as needed.
Help design and refine a scalable approach to Customer Success that supports thousands of users.
Solve problems fast: Jump in to support users when issues arise, coordinating with technical teams as needed.
Systematize what works: Help design and refine a scalable approach to Customer Success that supports thousands of users.

2+ years' experience in a customer/stakeholder-facing role.
2+ years' experience in a customer/stakeholder-facing role. This could be in Consultancy, Customer Success, Sales, RevOps, or similar.
You get energised by meeting new people and spread that energy to them through your approach.
A confident communicator. Our customers need to feel like they are embarking on a journey with a partner who will guide them through the AI revolution and explain how it will impact recruiting.
A love for experimenting and trying new ideas without fear of iterating and failing.
Our brand is intelligent, low-bs, authentic and deeply customer-oriented. As a champion for our brand, you'll need to be these things too.
Sharp, systematic, resilient, and motivated to win.
This will initially be a remote role based out of NYC with a view to going hybrid in the future.

Base pay within our salary range is determined by a candidate's skills, expertise, or experience.
For this role, our current base pay range is: $100,000 - $125,000.
The best co-workers you'll ever have, in an environment that fosters cohesion, collaboration, and performance.
High compensation, through cash and equity.

Supreme rate-of-learning as we re-orient how the world works with AI.
High compensation, through cash and equity.
All the benefits you'd expect and more.
Own account health: Track usage to detect risk, balancing higher-touch engagements with a scaled approach.

Founded by Siadhal https://www.linkedin.com/in/siadhal/ and Shahriar https://www.linkedin.com/in/s16h/ after their experiences scaling Uber and Palantir, we've raised over $50m from top-tier investors.
We're growing 5x YoY, our customers are raving fans of the product, and our story has been covered in Fortune, Forbes, TechCrunch, and The Times.
Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
Use data to proactively identify and engage customers, helping them unlock key features.
Onboard like a pro: Deliver high-impact onboarding for new SMB customers, ensuring a smooth ramp and quick path to value.
Drive product adoption at scale: Use data to proactively identify and engage customers, helping them unlock key features.

This listing is sourced directly from Metaview's careers page and normalized into a canonical job model.