Entyre Inc

Customer Success Specialist - Up to $2,000 Sign-On Bonus!

Chicago, Illinois, United States

Sponsorship not specifiedDetected 86 days ago

CRMCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingOrganizational SkillsMicrosoft Office

About the role

We are hiring an Customer Success Specialist to serve a main point of contact for prospective and existing clients who call, text, or leave voicemails with questions about Entyre Care's program.
This is not a passive customer service role.
The right person will be warm, clear, and highly organized, while also having the judgment and sales instincts to move clients to the next step.

Build rapport quickly with prospective and current clients by being warm, professional, and clear.
Manage high-volume communication while maintaining accuracy, professionalism, and urgency.
Maintain accurate and up-to-date client contact information, records, notes, and documentation.
Manage existing client scheduling Follow established processes while using good judgment when situations are unclear or complex.

Use strong follow-up and sales instincts to encourage clients to complete required steps, submit documents, schedule appointments, or move to the next stage.
Proficiency with Microsoft Office, Google Workspace, CRM systems, or similar tools.

Explain Entyre Care's program, Medicaid waivers, service appointments, billing, background checks, reimbursement expectations, and related processes in a way clients can understand.
Coordinate communications related to payment discrepancies, discharges, reimbursement procedures, and other client-facing operational issues.
Qualifications 1-3 years of experience in sales, customer service, healthcare administration, client intake, call center operations, client support, or a related role.

Would you like to become part of a modern healthcare organization?
Then come and join us today!
Join our team and make a meaningful difference in the lives of individuals and families.
Entyre Care is a high-growth start-up organization geared to success in Home and Community-Based Services (HCBS ).
As we continue the advancement of healthcare in homecare, we are seeking driven, motivated candidates that are excited to join a fast-paced environment.
About the Role We are hiring an Customer Success Specialist to serve a main point of contact for prospective and existing clients who call, text, or leave voicemails with questions about Entyre Care's program.
Many families we support are navigating healthcare, Medicaid, documentation, reimbursement, training, and onboarding requirements for the first time.
This role requires someone who can explain complicated processes simply, build trust quickly, and keep clients moving forward.
You will own communication, assess client needs, answer questions, document interactions accurately, and coordinate with internal teams when issues need escalation.
Serve as the primary point of contact for calls, voicemails, text messages, and client inquiries.
Assess client needs, determine eligibility-related next steps, and guide clients through the onboarding process.

This listing is sourced directly from Entyre Inc's careers page and normalized into a canonical job model.