Newperkinelmer

Director, Digital Enablement

US Remote - MA · Director · Full-time

Sponsorship not specified$180k-$220kDetected 6 days ago

Product ManagementAccount ManagementLogisticsCustomer SuccessLeadershipCollaboration

About the role

The final base pay offered to the successful candidate will be determined by factors including internal equity, work location, as well as individual qualifications, such as job-related skills, experience, and relevant education or training.

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs.
Account-locked, ad hoc support → centralized, need-based professional services
Own the customer relationship for digital platform adoption and value realization, starting with Asset Genius accounts that need active attention.
Partner with OneSource's commercial organization to surface expansion opportunities that come out of account reviews and data insights.
Build a repeatable process for turning platform data into renewal and expansion conversations, rather than reacting only once an account is already at risk.
Deploy shared resources to accounts based on real need, so no account goes without support while another sits underutilized.
Partner with account teams to scope deployment engagements and manage utilization of the professional services team across the portfolio.
Partner with the digital platform product management team to relay validated customer needs into the quarterly release cycle.
Align with commercial leadership so platform value messaging supports contract renewal and expansion timing.

Demonstrated experience managing both field-based and back-office teams, for example service delivery, logistics, order processing, or business analysts, across a multi-site organization.
Familiarity with laboratory operations, scientific instrumentation, or inventory and consumables management is a plus.
Comfortable operating with limited process in a function that is still being defined and will change as the platform's scope grows.
PerkinElmer is committed to creating a diverse environment and is proud to be an equal opportunity employer.
PerkinElmer is committed to a culturally diverse workforce.

The annual compensation range for this full-time position is $180,000 to $220,000.

Serve as the first point of contact for account health, escalation, and value articulation across the digital platform.
Define account health metrics, value-realization playbooks, and escalation criteria for the function.

Data customers have but don't use → value customers can see, explain, and renew against
Translate utilization and capital-planning data into business terms at recurring account reviews (QBRs, MBRs), so customers can see and explain what they are getting for their investment.

This listing is sourced directly from Newperkinelmer's careers page and normalized into a canonical job model.