rbanw

Customer Care Coordinator

Portland, Oregon · Full-time

Sponsorship not specified$20k-$23kDetected 105 days ago

SalesforceCRMCustomer SuccessCustomer SupportVoIPResearchLeadershipCommunicationCollaborationProblem SolvingMicrosoft Office

About the role

The Company Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation.
Andersen is the oldest and largest window and door manufacture in North America.
As a Customer Care Coordinator, you'll engage directly with homeowners, internal teams, and field operations to help move projects forward smoothly and efficiently.

Internal Coordination: Collaborate with departments across the organization to ensure accurate and timely communication on customer needs.
Problem Solving: Support homeowners with logistical changes, reschedules, and service-related questions.
Documentation: Maintain detailed records in Salesforce and other internal platforms.
Team Support: Contribute to a positive team environment through excellent communication and reliability.
Product & Inventory Support: Conduct basic quality checks and assist with pulling products from the warehouse as needed.
Policy Knowledge: Stay informed on current Renewal by Andersen warranty policies to support customer needs.
Team Collaboration: Take on other duties as assigned by Customer Care Leadership to support department goals.
401(k) with Company Match: Competitive company contributions to help build your future.

Independence: Proven ability to work independently and take initiative.
Problem Solving: Ability to assess issues quickly and propose effective solutions.
Software Proficiency: Skilled in Microsoft Office Suite and various texting/chat communication platforms.
CRM Experience: Hands-on experience with Salesforce and the use of Salesforce Reports for tracking and communication.
Quick Learner: Ability to rapidly absorb and apply knowledge of product offerings and company policies.
Communication: Strong written and verbal communication skills.
Organization: High attention to detail, follow-through, and time management.
Customer Focused: A clear understanding of the customer journey and the importance of experience at every stage.
Telephony Systems: Familiarity with VoIP systems such as Five9 for efficient call handling.
Work Environment: This is a full-time, in-office role based in Portland, OR. Ability to sit or stand for extended periods and perform repetitive hand tasks.
Lifting & Movement: Occasional bending and lifting of items up to 50 lbs.

Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes.
Technical Skills and Physical Requirements
Preferred experience: Prior experience in a home improvement or customer success environment, project coordination or scheduling experience and familiarity with product ordering and inventory processes.

Health, dental, and vision insurance, along with long-term disability.
Paid Time Off and Company Paid Holidays: Generous PTO and 6 Paid Holidays to support work-life balance.
Field Exposure: Participate in occasional job site visits for hands-on learning and training opportunities.

Competitive company contributions to help build your future.
Generous PTO and 6 Paid Holidays to support work-life balance.
Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.
Customer Communication: Respond to inbound calls, emails, and texts from customers and internal contacts in a timely, professional manner.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices.
All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

This listing is sourced directly from rbanw's careers page and normalized into a canonical job model.