Vertex Pharmaceuticals

Vertex Pharmaceuticals

Senior Patient Support Specialist - Kidney

5000 - Vertex US - Fan Pier · Senior

Sponsorship not specified$35k-$52kDetected 14 hours ago
SalesforceCRMAccount ManagementExcelRecruitingFDA RegulatoryCommunicationCollaborationMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role82
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

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About the role

  • This position is based out of our company headquarters in Boston, MA, in a hybrid model (3 days onsite, 2 days remote).
  • Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.
  • Flex Designation: Hybrid-Eligible Or On-Site Eligible Flex Eligibility Status: In this Hybrid-Eligible role, you can choose to be designated as: 1.

Responsibilities

  • Build and maintain foundational knowledge of Vertex's approved kidney treatments, treatment processes, and supplemental assistance programs to provide exceptional support to KPSP-enrolled patients and authorized family members and caregivers to effectively navigate the treatment journey.
  • Manage diverse caseload of patients who have varying needs at different places in their treatment journey, including complex individual patient cases.
  • Work with contracted partners to coordinate injection training scheduling with patients.
  • Advance KPSP team capabilities by identifying, participating in and/or leading patient support projects as a subject matter expert.
  • Seek opportunities to contribute to district and national team performance, provide proactive and reactive frontline support to peers, and work collaboratively across districts to address challenges and achieve common goals.
  • Vertex is currently building a case management team to support our upcoming journey to advance, develop, and deliver therapies to those living with serious kidney diseases.
  • Vertex is seeking a patient-centric, dedicated, and collaborative case management professional to join its US Kidney Patient Support Program (KPSP).
  • The Patient Support Specialist (PSS) would support KPSP-enrolled patients as a trusted guide along the treatment journey compliantly educating and providing resources to prevent and overcome access and other barriers for patients already prescribed a Vertex medicine.
  • Apply program business rules and work instructions to deliver a consistent, exceptional patient experience.

Requirements

  • Required Experience:

Nice to have

  • Additional preferred experiences:

Skills

  • Comfortable working in a fast-paced, results-driven environment within a growing business unit.
  • Demonstrated ability to facilitate appropriate judgement in decision making and problem solving.
  • Proficiency in Microsoft Outlook, Word, Excel, Power Point, Salesforce CRM
  • Ability to travel up to 15% of the time, including evenings and weekends as needed
  • While the Company is usually closed on holidays, employees may be asked on occasion to work to meet organizational needs
  • Experience in applying motivational interviewing techniques (preferred)

Compensation

  • The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting.
  • This role is eligible for an annual bonus and annual equity awards.
  • Some roles may also be eligible for overtime pay, in accordance with federal and state requirements.
  • Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

Benefits

  • Having worked with the Kidney community, rare disease communities, or other chronic health conditions; commercial and government payer reimbursement.
  • Service Expectations and Education
  • Anticipate and pursue opportunities throughout the treatment journey to compliantly provide Vertex treatment education and resources.
  • Maintain confidentiality of patient health information and act in compliance with all laws, regulations, and Vertex policies.
  • Access Knowledge and Reimbursement
  • Maintain a comprehensive understanding of commercial and government prescription insurance coverage requirements for access and payer trends.
  • Typically requires 3-4 years of healthcare, social services, or pharma/biotech experience.
  • Bachelor's degree in health care, social work, communications, or business field highly preferred
  • Successful record in caseload or account management, reimbursement, and/or clinical education.

Company info

  • work remotely up to two days per week; or select
  • work five days per week on-site with ad hoc flexibility.
  • The Flex status for this position is subject to Vertex's Policy on Flex @ Vertex Program and may be changed at any time.
  • Company Information
  • Vertex is a global biotechnology company that invests in scientific innovation.
  • Vertex is committed to equal employment opportunity and non-discrimination for all employees and qualified applicants without regard to a person's race, color, sex, gender identity or expression, age, religion, national origin, ancestry, ethnicity, disability, veteran status, genetic information, sexual orientation, marital status, or any characteristic protected under applicable law.
  • Vertex is an E-Verify Employer in the United States.
  • Vertex will make reasonable accommodations for qualified individuals with known disabilities, in accordance with applicable law.
  • Any applicant requiring an accommodation in connection with the hiring process and/or to perform the essential functions of the position for which the applicant has applied should make a request to the recruiter or hiring manager, or contact Talent Acquisition at ApplicationAssistance@vrtx.com
  • We are preparing for potential commercialization of investigational therapeutics being studied for the treatment of Immunoglobulin A nephropathy (IgAN), additional B cell-mediated diseases, as well as other genetic kidney diseases.
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This listing is sourced directly from Vertex Pharmaceuticals's careers page and normalized into a canonical job model.