pen
CRM & Case Documentation, Consultant
United States · Contract
Sponsorship not specifiedDetected 20 days ago
Computer VisionCRMHRIS
About the role
- Artists at Risk Connection is a nonprofit international organization working for the security and protection of artists and cultural workers under threat to defend and advance artistic freedom globally.
- Since its inception in 2017, ARC has assisted more than 2,300 artists from over 85 countries, including direct assistance via over 1,000 emergency grants, resilience grants, and fellowships.
Responsibilities
- Create, update, and maintain case records in accordance with ARC's documentation and case management procedures
- Identify duplicate records, data inconsistencies, and documentation gaps, and support ongoing data quality improvement efforts
- Support case tracking, workflow management, and reporting processes within CiviCRM
- Prepare data summaries, inventories, and workflow tracking reports to support program management and decision-making
- Flag records that may require staff review, additional documentation, follow-up, quality review, and document issues for ARC staff as appropriate
- Collaborate with ARC staff and consultants to support effective case management and information sharing
- Maintain strict confidentiality, data protection, and information security standards when handling sensitive information
Requirements
- One to three years of experience working with CiviCRM or another CRM, database, case management, or client management system including activity tracking, reporting, data reconciliation, and data quality control.
- Experience supporting case management, client management, humanitarian, human rights, refugee, legal aid, social services, or related programs
- Strong understanding of workflow documentation, intake processes, eligibility tracking, referrals, and case progression within a CRM environment
- Demonstrated ability to handle confidential and sensitive information with discretion.
- Experience producing operational dashboards, backlog inventories, and workflow tracking reports
- Strong organizational and analytical skills with the ability to prioritize tasks and meet tight deadlines
- Fluency in English required
- Some availability for meetings scheduled during U.S. Eastern Time hours is required.
- Strong preference with prior experience using CiviCRM in nonprofit, humanitarian, human rights, arts, refugee, migration, or social service settings
- Demonstrated experience managing and cleaning large datasets, identifying duplicates, reconciling records across multiple sources, and maintaining CRM data integrity
- Exceptional attention to detail and demonstrated ability to process, review, reconcile, and document large volumes of information accurately and efficiently while maintaining high data quality standards
- Ability to independently audit records, identify discrepancies, and implement corrective actions with minimal supervision
- Fluency in English required; French language is an asset
Skills
- The anticipated consultancy fee is up to $7,000, dependent on experience, skills, and location.
Compensation
- The anticipated consultancy fee is up to $7,000, dependent on experience, skills, and location.
- This is a remote role.
- Some availability for meetings scheduled during U.S. Eastern Time hours is required.
- Application Timeline:
- ARC intends to fill this position as soon as possible and will review applications on a rolling basis.
- Interested candidates are encouraged to apply promptly, as the position may be filled before the posting closes.
Benefits
- This is a temporary independent contractor consultancy for approximately 6-8 weeks and is not eligible for employee benefits.
- ARC does not discriminate on the basis of race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, disability, age, or any other protected status.
Equal opportunity
- Artists at Risk Connection Inc. (ARC) is an equal-opportunity employer that does not discriminate in its hiring practices.
- In order to build the strongest possible workforce, it actively seeks a diverse applicant pool.
- Equal Opportunity & Values Statement:
This listing is sourced directly from pen's careers page and normalized into a canonical job model.