Clarity
Product Support Operations Specialist
USA
Sponsorship not specifiedDetected 196 days ago
SQLHubSpotIntercomCommunicationProblem SolvingTime Management
About the role
- Attending and participating in regular team/company meetings as scheduled.
- Genuinely enjoys and finds fulfillment in helping people solve their problems.
Responsibilities
- Monitoring incoming support inquiries across channels and ensuring timely, accurate responses.
- Managing and optimizing support tools and workflows to improve efficiency and the client experience.
- Analyzing support trends and documenting recurring issues to share with internal teams for resolution and product improvements.
- Developing and maintaining internal and client-facing support resources, such as knowledge base articles and training materials.
- Building and running SQL database reports to extract, analyze, and present data that supports decision-making and client needs.
- Responding quickly to support inquiries that schools submit and escalating relevant ones to the appropriate internal teams.
- Strong analytical and problem-solving skills, with the ability to identify patterns in support data and recommend improvements.
- Maintains a growth mindset and is eager to join a quickly growing team that provides many opportunities for personal and professional growth.
- Embraces uncertainty and views the ability to design processes with excitement.
- Experience using spreadsheets to analyze data and drive decision making.
Requirements
- Performing other duties as required or assigned which are reasonably within the scope of the duties in this job classification.
- Proficiency in SQL with the ability to build, run, and interpret database reports to support both internal teams and client-facing needs.
- Experience with support operations tools (e.g., Intercom, HubSpot, LogRocket, Linear, Notion, Clerk, and Postmark).
Skills
- Excellent organizational, time management, and communication skills.
Benefits
- Benefits You will be paid competitively, receive stock options and have a variety of other benefits, including 100% company-sponsored health, medical and dental insurance.
Company info
- Building contract templates and configuring parts of schools' platforms as part of the implementation process.
- Candidate Qualifications Experience in external facing product operations roles with a demonstrated ability to work with customers and internal teams to solve problems.
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This listing is sourced directly from Clarity's careers page and normalized into a canonical job model.