trilinkbiotechnologies

Customer Service Representative II

San Diego, CA · Mid

Sponsorship not specifiedDetected 2 days ago

SalesforceCRMProcess ImprovementERPCustomer SupportGMPCRISPRResearchCommunicationCollaborationProblem SolvingMentoringNetSuite

About the role

For over 35 years, Maravai's portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity.
Your next role as a Miracle Maker Maravai LifeSciences is seeking a #MiracleMaker to join our Customer Service team as a Customer Service Representative II (CSR II).
Additionally, you will provide guidance to CSR I team members and contribute to process improvement initiatives.

Responsibilities

Track and proactively manage order timelines, milestones, and deliverables, escalating potential delays or challenges as needed.
Support training and mentorship of CSR I team members, sharing knowledge on custom order processes and system navigation.
Maintain compliance with company policies, GMP guidelines (as applicable), and industry best practices for documentation and customer interactions.
Perform other duties and responsibilities as assigned.

Skills

1+ year of experience with a relevant Bachelor's degree or higher in business, life sciences, or related field
Associate's or B achelor's degree in business, life sciences, or a related field preferred.
At least 1 year of customer service experience, preferably in a manufacturing, biotech, or life sciences environment.
Familiarity with custom order management, contract interpretation, and regulatory compliance.
Experience with ERP and CRM systems (e.g., NetSuite, Salesforce) required.
Strong analytical skills with attention to detail and accuracy.
Ability to prioritize multiple tasks while maintaining excellent customer service.
Effective verbal and written communication skills for both customer and internal interactions.
Problem-solving mindset with a proactive approach to addressing customer needs. <span data-ccp-props="{"201341983"

Company info

Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics. We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.
At Maravai, we believe that diverse perspectives are the foundation of innovation. Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science. For over 35 years, Maravai's portfolio companies have served as a catalyst for innovative, lifesaving technology for humanity. Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.
Your next role as a Miracle Maker
Maravai LifeSciences is seeking a #MiracleMaker to join our Customer Service team as a Customer Service Representative II (CSR II). As a CSR II, y ou will play a critical role in handling custom and catalog orders, building on the foundational responsibilities of a CSR I. This role requires a strong understanding of custom order processes, product specifications, and cross-functional collaboration to ensure seamless execution of customer requests. The CSR II acts as a liaison between customers and internal teams, ensuring orders are processed accurately and in compliance with contractual obligations and regulatory requirements. Additionally, you will provide guidance to CSR I team members and contribute to process improvement initiatives.
Maravai LifeSciences translates extraordinary science into everyday miracles, helping biotech, biopharma, and life sciences companies everywhere deliver novel vaccines, therapeutics, and diagnostics.
We are global leaders in providing products and services within the fields of nucleic acid production and biologics safety testing to many of the world's leading biopharma, vaccine, diagnostics, and cell and gene therapy companies.
At Maravai, we believe that diverse perspectives are the foundation of innovation.
Through an inclusive and equitableculture where every team member is inspired to bring their best selves to work, we cultivate an environment in which we can lead together, providing differentiated value to our customers, and enabling the miracles of science.
Pioneering nucleotide research since its inception, we are now leading the way in the rapidly expanding mRNA market.
Maravai LifeSciences is seeking a #MiracleMaker to join our Customer Service team as a Customer Service Representative II (CSR II).
As a CSR II, y ou will play a critical role in handling custom and catalog orders, building on the foundational responsibilities of a CSR I.
This role requires a strong understanding of custom order processes, product specifications, and cross-functional collaboration to ensure seamless execution of customer requests.
The CSR II acts as a liaison between customers and internal teams, ensuring orders are processed accurately and in compliance with contractual obligations and regulatory requirements.

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