Samsara

Samsara

Sr. Manager, Customer Success

Remote - US · Senior · Contract

Sponsorship not specified$30k-$40kDetected 1 day ago
A/B TestingStakeholder ManagementAccount ManagementCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoring

About the role

  • We are the trusted advisor to our enterprise customers, managing the customer lifecycle once onboarding is complete through adoption, advocacy, and renewal.
  • The expectation is not just to run the team well - it is to make it fundamentally better.

Responsibilities

  • Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster.
  • Define and execute long-term strategies for the Enterprise Core Customer Success team that support Samsara's commitment to providing excellent service
  • Build technical depth across the team so CSMs can engage credibly on complex, technical customer challenges - knowing when to go deep personally and when to bring in Product or Support
  • Partner with Sales, Marketing, Product, and Support - building strong working relationships up through Sr Director - to increase team productivity and improve customer experience
  • Hire, develop, and manage a team 6-8 CSMs, each managing a portfolio of Enterprise accounts - coaching for growth and building bench strength through consistent, high-quality performance feedback
  • As a manager in the Enterprise Customer Success team, you will manage a team of CSMs while also enhancing and scaling our success motion.
  • If you're ready to build for the long term and own the outcome, your journey starts here.
  • Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements.
  • All offers of employment are contingent upon an individual's ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable.
  • We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud.

Requirements

  • An ideal candidate will be located in the Western or Mountain time-zones, and will have the ability to travel to the United States for necessary customer travel.
  • Ability to travel within the United States for customer meetings and events (up to 25%).
  • Ability to think big while also executing with excellence.

Nice to have

  • Led a team where each team member managed a portfolio of 30-40 accounts.
  • Experience using Gainsight.
  • Strong program management experience.

Skills

  • Champion experimentation and adoption of AI-powered workflows and tools to enhance customer engagement and team productivity
  • Solutions-focused with strong problem-solving skills and a bias for action.

Compensation

  • Annual on-target earnings (OTE) range for full-time employees for this position is below and depends on your city of residence.

Benefits

  • Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
  • Flexible Working
  • Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more.

Company info

  • Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.
  • Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
  • Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations.
  • At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy.
  • Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing - and we are excited to help digitally transform their operations at scale.
  • Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring.
  • As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
  • Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.
  • Ensure ongoing success and value realization for Samsara's enterprise customers, leading to long-term retention and growth
  • Champion, role model, and embed Samsara's operating principles (Sample the Customer Experience, Work with Urgency Deliver Iteratively, Work Backwards from Winning, Keep a High Bar, Be Intellectually Honest, Have Discipline, Eliminate Bureaucracy, Solve Problems Together) as we scale globally and across new offices
  • Experience managing Enterprise customers in a SaaS environment.
  • You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams.
  • You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team.

Equal opportunity

  • Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities.
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This listing is sourced directly from Samsara's careers page and normalized into a canonical job model.