Nordic
Healthy Planet Senior Analyst
US - National · Senior
Sponsorship not specifiedDetected 26 days ago
ComplianceProject ManagementCustomer SupportEpicEHR/EMRCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- They bring strong technical and soft skills.
- They will be responsible for, but not be limited to:
- Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic's complex customers
Responsibilities
- The Healthy Planet Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic's more complex clients.
- Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management
- Following proper change control policies for migrating application build and configurations
- Assisting in the onboarding of new team members to customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts
Nice to have
- Performing analysis of workflows system setup, and system audits, including participating in system upgrades and testing
- contributing to decisions regarding what escalation is appropriate
- Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs)
- Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested
- Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used
- Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services
- Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts
- Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members
Skills
- Bachelor's degree in a related field (relevant education and/or 8+ years' industry experience).
- Epic Certification in Ambulatory with strong understanding of functionality within that application
- 3-5+ year of experience implementing, training, or supporting EHR modules
- Must demonstrate and embody Nordic's maxims
- Ability to apply problem solving skills
- Excellent communication skills, written and verbal
- Proficient with Microsoft Office applications
- Strong attention to detail and ability to organize
- Must be able to work independently, as well as within a team environment
- Prior experience with ticketing systems and change management processes
- Strong customer service track record
- Ability to take on-call rotations outside of core business hours, including nights and weekends
Company info
- Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.