Popl
Customer Success Manager (Mid-Market)
United States · Mid
Sponsorship not specified$10k-$100kDetected 48 days ago
CRMAccount ManagementOnboardingCustomer SuccessCommunicationProblem Solving
About the role
- As a Customer Success Manager (Mid-Market) at Popl, you will manage a portfolio of mid-market customers, ensuring they are onboarded, achieve their goals, maximize product adoption, and experience the full value of our solutions.
- Reporting to the Director of Customer Success, you'll collaborate closely with customers, internal teams, and decision-makers to drive gross revenue retention, usage, and satisfaction within your accounts.
Responsibilities
- Build relationships: Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
- Drive renewal and growth: Partner with the Account Management team to support renewal conversations and identify expansion opportunities.
- Collaborate cross-functionally: Work with internal teams to resolve issues, implement solutions, and deliver a consistent customer journey.
- Process Creation: Help create and standardize customer success best practices.
- Customer focus: Passion for understanding customer needs and aligning solutions to deliver measurable outcomes.
- Relationship-building: Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders.
- Maintain regular touchpoints with key stakeholders and decision-makers to strengthen relationships and deliver value.
Requirements
- Strong communication and interpersonal skills, with the ability to connect with a wide range of stakeholders.
Compensation
- Conduct business reviews: Lead quarterly or semi-annual business reviews to recap progress, address challenges, and align on future goals.
Benefits
- Regularly track customer health metrics and proactively address risks to ensure long-term success.
- Customer education: Conduct virtual training sessions, share best practices, and introduce new features to maximize product utilization.
Company info
- Popl is defining a new category we call In-Person Go-To-Market.
- We help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue. Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
- In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving. Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
- We help revenue teams turn real-world interactions - trade shows, conferences, field events, and meetings - into measurable pipeline and revenue.
- Our AI-native platform powers event lead capture, enrichment, and real-time CRM sync, transforming every badge scan into a high-quality, actionable lead.
- In a world where digital channels are saturated, we're building the infrastructure that makes in-person GTM measurable, scalable, and revenue-driving.
- Our mission is simple: help companies around the world turn in-person events into a measurable & scalable growth channel.
- help companies around the world turn in-person events into a measurable & scalable growth channel.
- Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
- Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
- 3+ years in customer success, account management, or a similar customer-facing role, preferably with mid-market customers.
- Onboard new customers: Lead mid-market customers through a seamless onboarding process, aligning on goals and ensuring strong adoption.
- Advocate for customers: Serve as the voice of the customer, providing feedback to Product, Sales, and Marketing to improve the overall experience.
This listing is sourced directly from Popl's careers page and normalized into a canonical job model.