Kenect
Mid-Market CSM
Pleasant Grove, US · Mid
Sponsorship not specifiedDetected 29 days ago
SalesforceCustomer SuccessCadenceCommunicationTime ManagementPublic Speaking
About the role
- Yes, we believe in giving open two-way feedback.
- We also believe in having team members that can run without the daily guidance that some companies prefer.
Responsibilities
- What you will be doing Own the customer's renewal, usage, and adoption of Kenect product features.
- Teams trust us because our technology is easy to adopt, built for real-world workflows, and delivers measurable improvements in speed, customer satisfaction, and operational efficiency.
- About This Role A Mid-Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process.
- Run, build and maintain regular cadence calls and Executive Business Reviews with key stakeholders Evaluate and prioritize customer issues and inquiries to better serve the customers and drive effective resolutions.
Skills
- Skills & Qualifications 2+ years of Customer Success experience in a SaaS or software company.
Benefits
- We're a fast-growing, mission-driven team building technology that strengthens human connection in a digital-first world and we're just getting started.
Company info
- Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America.
- We help companies streamline communication, respond faster, and drive real revenue by converting their main business line into a text-enabled number and unifying messaging, reviews, payments, and customer conversations in one simple platform.
- What sets Kenect apart from other communication tools is our deep industry expertise and seamless integrations with the systems dealers already use.
- A Mid-Market Customer Success Manager is a strategic and supportive partner for our customers at every stage of the account cycle process.
- We are an organization comprised of people of all kinds of backgrounds, and believe this mix is precisely what makes us strong.
- About Us Kenect is a leading AI-powered texting and reputation management platform used by 10,000+ dealerships and service businesses across North America.
Equal opportunity
- Legal Disclosure Kenect is an equal opportunity employer.
- equal opportunity employer.
This listing is sourced directly from Kenect's careers page and normalized into a canonical job model.