Waterworks

Sales Support Specialist

Boston

Sponsorship not specifiedDetected 9 days ago

Project ManagementSalesRecruitingCustomer SupportCommunication

About the role

You will also help with other showroom operational responsibilities that could include receiving/sending shipments, inventory transfers, processing refunds.

Manage all communications to internal departments and external clients to ensure order accuracy, timely delivery, and client satisfaction.
Manage and track all order reporting data.
Support the Showroom Sales Consultants in the sales efforts with pre-sale activities like quotes/order entry, sample requests, and processing and collecting payments.
Partner with Sales Consultant, Client Services, and Technical Support Team to resolve client issues in timely manner and to client's satisfaction.
The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders.
Combine your passion for design, luxury products and the sales environment with a customer-centric approach to conducting day to day business in a fast-paced, showroom environment!
For over 40 years, our designs have elevated the bath and kitchen experience, with exquisite fittings, fixtures, hardware and more.
We strive to be participants in exceptional design moments not just through our products, but through how our company name shows up in the world at large.
The Role The Showroom Client Support Specialist at Waterworks manages the full lifecycle of client orders.

2+ years administrative or project management experience.
Rotating weekend flexibility may be required.
Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Ability to lift and mobilize small to medium items up to 25 lbs. while utilizing appropriate equipment and techniques.
Position could entail periods of standing, twisting, stooping, kneeling, squatting, bending and climbing.
Ability to travel locally or out of state.

We offer a generous PTO program (vacation, personal and sick time) with additional perks like some summer half days and a volunteer day.
The company observes at least 8 federal holidays throughout the calendar year plus a floating holiday that associates can use at their discretion.

Own order management process from pre-order through delivery while delivering exceptional customer-centric experiences to internal partners and external customers.
We work in a highly collaborative, creative environment that values each team member's contributions to our mission.

This listing is sourced directly from Waterworks's careers page and normalized into a canonical job model.