A&K Travel Group
Hotel Operations Coordinator
USA - FL - Aventura · Full-time
Sponsorship not specifiedDetected 22 days ago
ExcelCustomer SupportCommunicationMicrosoft Office
About the role
- VP, Hotel Operations and Director, Hotel Operations.
- Gathering, organizing, and maintaining data to assist Sr.
- VP, Hotel Operations in making key decisions.
Requirements
- Ability to answer calls in a timely and professional manner and deliver the high-quality service that is required of a Crystal Cruises representative.
- Responsible for maintaining thorough knowledge of product, policies, and procedures.
- Must be fluent in written and spoken English.
- Must have good administrative skills (proficient in Outlook, MS Office).
- Needs to have an outgoing personality and must possess a positive attitude, always maintaining a friendly and approachable demeanor.
- Excel and Powerpoint
Nice to have
- Acting as a liaison between Hotel and Marketing by managing requests for Printed Materials, website updates on Monday.com
- Insert/update dress code in OneIS for full itinerary one year in advance for both ships
- Accountable for collecting necessary data (contractors list, immigration information etc) from vendors for contractors during ship's Dry Dock.
- Follows company's Policies and procedures.
- College Degree/Diploma or Hotel or Tourism School is preferred.
- Experience in Cruise industry is desired.
Skills
- Strong verbal communication skills including professional telephone etiquette.
- Strong customer service skills.
Equal opportunity
- Abercrombie & Kent is an equal opportunity employer.
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This listing is sourced directly from A&K Travel Group's careers page and normalized into a canonical job model.