Mercor
Product Operations Manager
San Francisco
Sponsorship not specifiedDetected 5 days ago
SQLPlatform EngineeringProject ManagementCommunication
About the role
- As a Product Operations Manager, you'll sit at the intersection of Product, Engineering, GTM, and our customers.
- You'll help bring complex AI data projects to life by designing scalable annotation workflows, scoping technical solutions during the sales process, and leading customer implementations.
Responsibilities
- Build annotation workflows: Own and expand Mercor's library of annotation interface templates, enabling teams to launch new customer workflows quickly while encoding operational best practices.
- Lead customer implementations: Program manage enterprise implementations, including integrations with customer data systems. Coordinate across Product, Engineering, GTM, and customer stakeholders to ensure successful launches.
- Configure the platform: Configure Mercor's annotation tooling to support each customer's workflow and deliver high-quality human data at scale.
- Shape the product: Identify recurring customer needs and translate them into product requirements. Own the roadmap for customer integrations and partner with Engineering to expand platform capabilities.
- Customer Product Operations: work directly with AI researchers at leading labs and internal GTM leads to formulate and execute account growth plans and technical project delivery.
- Systems Thinking: Strong project management and cross-functional communication skills. Passion for building repeatable systems rather than one-off solutions.
- Define technical requirements, design solutions, and identify opportunities for product improvements or customization.
Skills
- Strong project management and cross-functional communication skills.
Compensation
- Bi-annual performance bonus structure
Benefits
- Bi-annual performance bonus structure
- Generous equity grant vested over 4 years
- Up to $15k Relocation bonus
- $10K housing bonus (if you live within 0.5 miles of our office)
- $1.5K monthly stipend for meals
- $200 monthly laundry reimbursement
- $200 monthly personal wellness reimbursement
- Health, Dental, Vision insurance
Company info
- by sharing knowledge, experience, and context that can't be captured in code alone.
- Today, more than 30,000 experts in our network collectively earn over $3 million a day.
- Mercor is creating a new category of work where expertise powers AI advancement.
- Achieving this requires an ambitious, fast-paced and deeply committed team.
- You'll work alongside researchers, operators, and AI companies at the forefront of shaping the systems that are redefining society.
- Mercor is a profitable Series C company valued at $10 billion.
- We work in-person five days a week in our San Francisco, NYC, or London offices.
- This is a highly technical, customer-facing role for someone who enjoys solving ambiguous problems, working directly with strategic customers, and building systems that scale.
- Scope Customer Solutions: Partner with GTM and customers during the pre-sales process to scope complex AI data projects. Define technical requirements, design solutions, and identify opportunities for product improvements or customization.
- Scope Customer Solutions: Partner with GTM and customers during the pre-sales process to scope complex AI data projects.
This listing is sourced directly from Mercor's careers page and normalized into a canonical job model.