Sensei
Experience Specialist
Lanai City, Hawaii
Sponsorship not specifiedDetected 15 days ago
RESTCustomer SupportLeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational Skills
About the role
- Primary On-Property Guest Contact - Serves as the dedicated point of contact for guests throughout their stay, delivering warm, personalized service from check-in to departure.
- Receives guest handoff from the Pre-Arrival Team 72 hours prior to arrival to ensure a seamless experience and proactively resolves issues to uphold the highest standards of service.
- Guest Welcome & Check-In - Welcome guests with warmth and professionalism, executing seamless check-in and check-out of appointments in accordance with established protocols and standards
Responsibilities
- Itinerary Management - Build, update, and fine-tune guest itineraries throughout their stay, ensuring alignment with their state intentions, preferences, and adherence to established protocols and standards.
Requirements
- Collaborative mentality and the ability to recognize how to get things done as a team
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
- The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Required Technical / Other Skills and Abilities
- Ability to effectively communicate verbally and in writing with guests and co-workers.
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must relocate to the island of Lāna'i,
- Education and/or Experience
- Bachelor's Degree or higher in Hospitality, Event Planning, Operations with an interest in health and wellness or comparable experience preferred.
- Experience working in the medical and/or wellness industry at a front desk or control desk.
- Hospitality experience for a luxury brand in reservations, call center or hotel concierge.
- Strong understanding of guest experience.
- High commitment to guest satisfaction and service including maintaining a courteous and professional manner and a positive attitude, exhibiting a willingness to help, and promoting positive interactions with guests.
- Ability to proactively sell products and services.
- Good organizational skills and the ability to pay close attention to detail with minimal supervision.
- Must be able to have flexible hours and work evenings, weekends and holidays.
Benefits
- Room Only Booking Requests (LEP) - Manage wellness service booking requests from Four Seasons Lāna'i Experiences Planners (LEP) for Sensei room-only guests.
- Manele VIP Booking Requests - Manage wellness service booking requests from Four Seasons Executive Assistants for Four Seasons Manele Beach Resort VIP guests.
- Island Club Booking Requests - Manage wellness service booking requests from Island Club Members.
- Internal Space Reservation Requests - Manage internal wellness space reservation requests.
- The launch of the Retreats wellness brand took place on Lāna'i, Hawaii in partnership with Four Season's lodging and food offerings by Nobu.
- David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.
Company info
- This position has no access to company funds
This listing is sourced directly from Sensei's careers page and normalized into a canonical job model.