Attio
Customer Success Manager
San Francisco · Exec
Sponsorship not specifiedDetected 194 days ago
CRMAccount ManagementCustomer SuccessMentoring
About the role
- We help customers adopt Attio quickly, integrate it smoothly, and unlock lasting impact.
- With technical fluency and deep empathy, we guide teams through complex use cases, share insights that shape the product, and turn great onboarding into long-term success.
- As an Attio Customer Success Manager, you will be responsible for designing and managing Attio's retention, customer health, renewal, and upsell programs.
Responsibilities
- Lead high-touch success plans for top accounts, serving as both business relationship owner and a consultative product expert
- Partner with fellow CSMs to bring new ideas, codify best practices, and build reusable program templates to drive scale and consistency as we grow and expand upmarket
- Collaborate with SE, post-sale, and Support teams to create content for scaled programs
- Collaborate with marketing and product on brand and activation content
- Experience building programs in addition to having strong customer relationship skills
Benefits
- Design and execute strategies to monitor health, and drive adoption, retention, and up-sells on a one-to-one and one-to-many basis
Company info
- Use data to segment customers based on their product usage and firmographic data, and provide appropriately tailored resources to each group
- A passion for technology and experience coaching customers on how to get the most out of a complex software product
This listing is sourced directly from Attio's careers page and normalized into a canonical job model.