Stoke Space

IT Operations Engineer

Cape Canaveral, Florida · Contract

Work authorization required$171k-$800kDetected 23 days ago

ConfluenceCustomer SupportCadenceAvionicsTCP/IPDNSCommunication

About the role

If you want to work alongside some of the most dedicated and talented people on Earth, we'd love to have you join us.
Description Reusable launch systems are the key to seamlessly connecting Earth and space.
Reliable, drama-free IT operations are foundational to these efforts.

Support and maintain computers, phones, printers, peripherals, conference rooms, and other IT systems used across the Launch Complex and Launch Control Center
Serve as a primary IT point of contact for personnel working at the launch site, providing responsive support for day-to-day technical issues
Support operational readiness by ensuring critical IT systems, user workstations, printers, displays, communications tools, and shared technology resources are functional and reliable
Configure, support, and maintain audio/video/camera systems used for meetings, launch operations, video conferencing, and facility security
Support IT projects including system upgrades, migrations, infrastructure improvements, hardware deployments, and launch-site technology buildout
Monitor hardware inventory, manage IT assets, and help maintain accurate documentation of systems and configurations

Associate's degree or higher in Information Technology, Computer Science, or a related field, or equivalent hands-on experience in a technical support or IT operations role
4+ years of experience in IT support, desktop engineering, systems support, helpdesk, or technical operations
Strong knowledge of Windows and macOS operating systems
Ability to independently diagnose and resolve common and complex software, hardware, endpoint, connectivity, and user access issues
Working knowledge of networking concepts including TCP/IP, DNS, DHCP, VLANs, wireless networking, and basic network troubleshooting
Experience supporting printers, peripherals, conference rooms, AV systems, and shared workplace technology
Comfortable working in operational, industrial, launch, manufacturing, or field environments where priorities can change quickly
Able to stoop, bend, crawl, climb, and lift up to 50 lbs. unassisted
Excellent customer service and communication skills
Unbeatable drive and ownership, with a willingness to act proactively to find solutions

Experience supporting IT systems in aerospace, manufacturing, launch operations, test operations, or other high-reliability environments
Experience supporting CAD, engineering, test, telemetry, or operational software tools
Experience with mobile device management and endpoint management platforms
Experience with identity and access management systems
Experience with Microsoft 365, Slack, Confluence, or similar business systems
Experience with endpoint security tooling, device compliance, patching, and asset management
Experience troubleshooting AV, camera, display, and control room technology
Experience working in regulated environments, including ITAR, CUI, NIST 800-171, or similar security requirements

Target Levels:
Level 1 Range: $89,040 - $133,560
Level 2 Range: $111,300 - $166,950
Our job posts are intentionally written to attract a wide variety of experience levels, and we make decisions about the right fit on a per-candidate basis.
Your actual level and base salary will be decided based on your specific experience and skill level.
ITAR Requirements

Equity - We know that our employees are the reason we succeed.
To give everyone a stake in our future, we are pleased to offer equity in the form of stock options to all regular, full-time employees.
Comprehensive benefits program including subsidized medical, dental, and vision insurance
Company-paid life and disability insurance
4 weeks' Paid Time Off
Paid Family/Parental Leave
On-site gym or monthly wellness stipend (depending on location)

The Company is an Equal Opportunity Employer, including with respect to disability and veteran status. It is committed to compliance with all equal opportunity laws, including the Immigration and Nationality Act (INA) and Title VII. It does not discriminate on the basis of nationality, race, citizenship, immigration status, or any other protected class when it comes to employment practices, including hiring.
Employment at the Company is contingent upon satisfactory completion of reference and background checks, and on your ability to prove your identity and authorization to work in the U.S. for the Company. Employees must comply with the United States Citizenship and Immigration Services employment verification requirements, and, therefore, they must complete an Employment Eligibility Verification Form I-9 at the start of employment and re-verify authorization to work periodically.
Separate from this I-9 process, this position entails access to certain technology and technical data that is restricted under U.S. export control laws and regulations. Employment or continued employment may be conditioned on your legal authorization to work with or have access to export control materials as necessary to perform your job.
Candidate Rights & Accommodations

This listing is sourced directly from Stoke Space's careers page and normalized into a canonical job model.