Coke
Customer Development Manager – Specialty Retail & Concessionaire Support
US - GA - Atlanta · Full-time
No sponsorshipDetected 5 days ago
Data AnalysisData VisualizationSalesforceCRMAccount ManagementNegotiationCustomer SupportLeadershipCommunicationCollaborationProblem SolvingTime ManagementPublic SpeakingOrganizational SkillsMicrosoft Office
About the role
- The role will add value by enabling profitable volume and revenue growth through account stewardship, executional excellence, and cross‑functional coordination.
- This role is an individual contributor and is directly accountable for achieving assigned performance metrics tied to execution, stewardship, and customer outcomes.
- The role also emphasizes continuous improvement, knowledge sharing, and development of self and others to enhance current and future performance.
Responsibilities
- Support marketing initiatives, including activation readiness, execution tracking, and customer communication.
- Lead and participate in regular business reviews to steward performance, assess execution, and identify opportunities for improvement.
- Perform post‑program analysis to measure effectiveness, identify insights, and share recommendations with the Concessionaire Team and leadership.
- Accurately document customer interactions, activities, and outcomes in CRM systems.
- Use data and reporting tools to monitor executional performance, identify gaps, and support fact‑based decision‑making.
- Develop and execute an Individual Development Plan (IDP) to support personal growth and long‑term career success within NAOU.
- Account & Concessionaire Support (2027 Forward)
- Serve as a primary support partner for the Concessionaire Team, enabling execution of customer strategies and initiatives.
- Support new outlet openings, ensuring timely onboarding, equipment placement, system access, pricing setup, and execution readiness.
- Manage and support account transfers, including coordination with bottlers, Customer Agreement teams, Finance, and internal stakeholders.
Requirements
- Bachelor's Degree required.
- Experience supporting complex customer environments with multiple stakeholders.
- Ability to actively listen, ask insightful questions, and uncover executional and growth opportunities.
- Analytical Capability: Ability to interpret data to assess performance and inform actions.
- Computer & Systems Proficiency: Ability to use tools such as Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, BRIM, Outlook, KO Tickets, Power BI, and MyCoke.
- Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
- Education & Experience
- 1+ years of sales, account management, customer support, or related experience preferred.
- Skills & Capabilities
- Strong ability to communicate, influence, and collaborate across internal teams, bottlers, and customers.
- Proven problem‑solving skills with the ability to deliver solutions aligned to customer and company needs.
- Demonstrated commitment to high‑quality customer service.
- Excellent verbal and written communication skills.
- Strong time management and organizational skills
- ability to prioritize and manage multiple initiatives.
- Functional Competencies
Skills
- Pay Range:
- United States of America: 87,000 USD - 100,900 USD
- Annual Incentive Reference Value Percentage:
- Location(s):
- United States of America
- City/Cities:
- Travel Required:
- 00% - 25%
- Relocation Provided:
- Job Posting End Date:
- July 24, 2026
Compensation
- United States of America: 87,000 USD - 100,900 USD
- Base pay offered may vary depending on geography, job-related knowledge, skills, and experience.
- Annual Incentive Reference Value Percentage:
- Annual Incentive reference value is a market-based competitive value for your role.
Benefits
- Resolve or escalate service, reimbursement, and operational issues in partnership with internal and system stakeholders.
- Manage individual workload and performance to ensure effective and efficient customer support coverage.
- A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
- We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves.
- Visit Our Purpose and Vision to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
Company info
- We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference.
- We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve.
- We believe that our culture is one of the reasons our company continues to thrive after 130+ years.
- We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
- When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
- Support the selling‑in and execution of initiatives, ensuring customers understand the value proposition and operational requirements.
Visa & Work Authorization
- The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position.
This listing is sourced directly from Coke's careers page and normalized into a canonical job model.