NeuraFlash, Part of Accenture

Salesforce Solution Architect, Field Service

Remote - United States · Senior

Sponsorship not specified$94k-$266kDetected 27 days ago

AWSRESTLLMsUX DesignProject ManagementSalesforceCustomer SupportLeadershipCommunicationCollaboration

About the role

Configure Salesforce Field Service Cloud solutions
Oversee and be accountable for the successful completion of all aspects of assigned projects

Drive best practice UX design into each and every aspect of solution delivery
Manage all aspects of projects and customer communications
Deliver customer end user training and documentation
Translate customer requirements into Salesforce design, leveraging best practices and minimizing the need for custom development

3+ years project experience in a hands on technical consulting and project management role
2+ years of project delivery experience with Salesforce
Experience leading Enterprise Service Cloud projects - including ground-up Field Service and Sales Cloud deployments
Experience leading multiple Salesforce Project deployments including release and multi-environment management, integration to legacy systems using Salesforce APIs, and requiring original code development
Professional experience owning the end-to-end Software/Systems Development Lifecycle (SDLC) including structured code management, project management expertise and process methodology
Deep understanding of Salesforce administration required (Service Cloud and Sales Cloud)
Expert-level experience in designing and creating Service Cloud solutions using Salesforce declarative configuration.

Experience with Communities and Wave Analytics highly preferred
One or more current Salesforce certifications (Admin/Advanced Admin, Sales/Service Cloud/CPQ/Field Service, Platform Developer 1 or 2, App Builder), multiple certifications preferred
Preferred Skills:

Proven ability to successfully juggle multiple projects, deliverables and deadlines simultaneously
Ability to understand and assess how business processes can be improved using Salesforce
BS in Computer Science, Engineering, or similar technical degree or equivalent experience
As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
California Annual Salary Range
$94,400 to $266,300 USD
Cleveland Annual Salary Range
$87,400 to $213,000 USD
Colorado Annual Salary Range
$94,400 to $230,000 USD
District of Columbia Annual Salary Range

As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
California Annual Salary Range
Cleveland Annual Salary Range
Colorado Annual Salary Range
District of Columbia Annual Salary Range
$100,500 to $245,000 USD

Lead vision and strategy discussions with contact center and customer service leadership and management

Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
Develop technical requirements and specifications for customers and the technical delivery team

We believe that no one should be discriminated against because of their differences.
All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.
Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
For details, view a copy of the Accenture Equal Opportunity Statement

ability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law

This listing is sourced directly from NeuraFlash, Part of Accenture's careers page and normalized into a canonical job model.