Ourhrconnect

Ourhrconnect

Account Advocate

Columbia, South Carolina · Contract

Sponsorship not specifiedDetected 5 hours ago
LogisticsCustomer SupportLeadershipCommunicationProblem SolvingTime ManagementClaims Management

About the role

  • Summary Description Why should you join the BlueCross BlueShield of South Carolina family of companies?
  • We operate one of the most sophisticated data processing centers in the Southeast.
  • If you are dedicated to the same philosophy, consider joining our team!

Responsibilities

  • Log and track all inquiries received by email and fax. May create and run reports to identify and analyze trends or to resolve issues.
  • We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.
  • May support membership, ensuring correct eligibility information is available.

Requirements

  • 4 years of directly related work experience.
  • Bachelor's Degree.
  • Ability to take initiative and to work with deadlines.
  • Ability to work independently.
  • Ability to adapt to continuous change in policies and procedures.

Skills

  • Excellent time management, organizational, and priority setting skills. Excellent verbal and written communication skills.
  • Strong analytical and problem-solving skills. Ability to take initiative and to work with deadlines. Ability to work independently.
  • Ability to adapt to continuous change in policies and procedures. Knowledge of health insurance terminology and its appropriate application.
  • Microsoft Office.

Compensation

  • This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Benefits

  • Subsidized health plans, dental and vision coverage
  • 401k retirement savings plan with company match
  • Life Insurance
  • Paid Time Off (PTO)
  • Education Assistance
  • Inquiries may be any question related to the assigned group(s), and may include eligibility, benefits, claims, billing, etc.
  • May travel to groups and benefit fairs to assist marketing.
  • Train claims/customer service staff on benefits, claims processing procedures, and/or and changes specific to the assigned group(s).
  • Required Education: Bachelor's Degree.
  • Required Degree Equivalency: 4 years job related leadership experience with claims, customer service or in a healthcare setting.
  • Knowledge of health insurance terminology and its appropriate application.
  • We offer our employees great benefits and rewards.
  • On-site cafeterias and fitness centers in major locations

Company info

  • Coordinate with relevant areas to ensure customers (agents, group administrators, members, etc.) receive outstanding customer service and to ultimately retain customer base.
  • Address issues as they are identified.
  • Resolve and communicate results, concerns and/or problems to management.

Equal opportunity

  • BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status.
  • Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans.
  • It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
  • We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
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This listing is sourced directly from Ourhrconnect's careers page and normalized into a canonical job model.