TruGreen
Senior Customer Service Representative
Fairfield, OH 45014 · Senior
Sponsorship not specified$32k-$59kDetected 30 days ago
ExcelCustomer SupportLeadershipCommunicationTime ManagementMentoringMicrosoft Office
About the role
- 100759 4041 Thunderbird Lane, Fairfield, Ohio 45014 TruGreen accepts applications on an ongoing basis.
- Job Description TruGreen is committed to providing personalized attention for our associates.
- We continuously strive to make TruGreen an employer of choice and "a great place to work!" Position Overview Receives inbound calls to resolve routine and escalated customer service issues.
Responsibilities
- Enters and maintains customer data (e.g., contact information, service plan, billing information) into the customer database accurately and timely.
- Leads and/or participates in frequent role-play activities with new hires and peers to practice and improve customer relations skills (e.g., scripting, overcoming customer objections) and effectiveness.
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- 2-3 years of customer service experience required
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Nice to have
- High school diploma/GED required.
- Associate's degree preferred
- Call center or related experience strongly preferred
Skills
- TruGreen is committed to providing personalized attention for our associates.
- We continuously strive to make TruGreen an employer of choice and "a great place to work!"
- Position Overview
- Receives inbound calls to resolve routine and escalated customer service issues.
- Assists with on-boarding, training, and quality assurance.
Compensation
- Most candidates will start in the bottom half of the pay range.
Benefits
- Use close vision abilities
- Monitors staffing coverage and call availability to ensure schedule adherence and customer responsiveness.
- Education and Experience Requirements
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This listing is sourced directly from TruGreen's careers page and normalized into a canonical job model.