Customers Bank

Customers Bank

Technical Payments Product Manager

New York, NY · Senior

Work authorization required$170k-$175kDetected 30 days ago
ReactRailsBackend DevelopmentIncident ResponseProduct ManagementProduct StrategyManual TestingCommunicationCollaborationProblem Solving

About the role

  • Passion, attitude, creativity, integrity, alignment, and execution are cornerstones of our behaviors.
  • By doing so, our team members are on their way to achieve their highest potential and be successful in their personal and professional lives.
  • Salary range: An annual salary range of $170,000 - $175,000 is what we expect to pay for this position, based on overall skills and experience.

Responsibilities

  • Own the end-to-end product strategy, roadmap, and lifecycle for payment platforms including Fedwire, RTP, FedNow, Foreign Currency, and more.
  • Define and drive a product-led approach to payments, ensuring systems are reliable, scalable, and continuously improving.
  • Develop and maintain product roadmaps aligned with business priorities, modernization goals, and the competitive payments landscape.
  • Lead incident response, root cause analysis, and post-incident reviews
  • drive systemic improvements to prevent recurrence.
  • Oversee application support, backend services, and integrations including APIs, message queues, and file-based interfaces.
  • Lead incident response, root cause analysis, and post-incident reviews; drive systemic improvements to prevent recurrence.
  • Maintain and govern comprehensive documentation for system flows, integrations, support procedures, and operational runbooks.
  • Define, manage, and prioritize the product backlog for payment systems; gather and document business requirements for enhancements and new capabilities.
  • Coordinate with Technology teams and vendors to deliver enhancements, upgrades, and fixes on schedule and within scope.

Requirements

  • 7+ years of experience in payments, product management, or financial services - with a demonstrated ability to operate at both a strategic and hands-on technical level.
  • Deep expertise in U.S. payment systems including ACH, Fedwire, RTP, FedNow, and API-based payment platforms.
  • Proven track record managing product roadmaps, backlogs, and cross-functional delivery in complex, fast-paced environments.
  • Experience working with external vendors and third-party payment technology providers.
  • Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.

Nice to have

  • Experience with modern payment hubs or core payment platform implementations.
  • Familiarity with agile product management methodologies and backlog management tools.
  • Understanding of ISO 20022, modern payment messaging standards, and cloud-based payment architectures.
  • Exposure to monitoring tools, logging platforms, and incident management processes.
  • Understanding of resiliency, high availability, and disaster recovery concepts in a payments context.
  • Skills & Attributes
  • Strategic thinker who can also execute: comfortable moving between long-range planning and day-to-day problem solving.
  • Self-motivated, resilient, and committed to operational excellence in a high-growth environment.

Skills

  • Diversity Statement:
  • Step into your future with us!
  • Let's take on tomorrow.
  • Strong analytical and problem-solving skills with exceptional attention to detail.
  • Excellent communication and collaboration skills - able to influence stakeholders at all levels.

Compensation

  • An annual salary range of $170,000 - $175,000 is what we expect to pay for this position, based on overall skills and experience.

Benefits

  • Our vision, mission, and values guide us along our path to achieve excellence.
  • We are committed to the continual advancement of a culture which reflects the value we place on diversity, equity, and inclusion.
  • The role is critical to advancing Customers Bank's payments modernization efforts and requires someone who can operate with strategic vision while rolling up their sleeves to drive execution.

Company info

  • They define who we are as an organization and as individuals.
  • Everyone is encouraged to have personal development plans.
  • At Customers Bank, we believe in working smart, working together, and having fun while delivering innovative solutions and memorable experiences for our customers.

Visa & Work Authorization

  • Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered.
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This listing is sourced directly from Customers Bank's careers page and normalized into a canonical job model.