Spangleai
Customer Technical Account Manager
New York, NY
Sponsorship not specifiedDetected 26 days ago
Data ScienceA/B TestingSEOSEMGoogle AnalyticsPerformance MarketingAccount ManagementCustomer SuccessShopifyLeadershipCommunication
About the role
- We are seeking a Customer-Facing Technical Account Manager (TAM) with deep expertise in e-commerce and digital marketing.
- In this role, you will act as the strategic bridge between our clients and internal technical teams.
- You will translate complex A/B testing data, attribution insights, and performance analytics into clear, actionable business strategies that directly impact revenue growth.
Responsibilities
- Develop deep mastery of key e-commerce
- Own end-to-end client reporting, including: Performance dashboards, Executive business reviews (EBRs), Funnel diagnostics, Attribution analysis and Growth opportunity identification.
- What you'll own: E-commerce Metrics Expertise: Develop deep mastery of key e-commerce KPIs, including: CVR, ROAS, AOV, CAC, CLV retention and cohort performance metrics.
Requirements
- This is a highly consultative role requiring strong analytical skills, executive communication ability, and hands-on experience with e-commerce performance metrics.
Benefits
- Health, dental, and vision insurance, 401(k), Unlimited PTO
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