Flint Mobile

Customer Success Manager

San Francisco

Sponsorship not specifiedDetected 54 days ago

A/B TestingSEOCustomer SuccessAvidLeadership

About the role

Flint is growing fast, and the customers signing up now will determine whether our reputation spreads to the next marketing team.
You'll serve as a strategic advisor to our customers' marketing teams-learning their goals, embedding in their workflows, and teaching them how to get the most out of Flint.
Success in this role is measured by customers activating, staying, expanding, and referring us to others.

Act as a trusted advisor to marketing leaders. Learn their goals, map Flint's capabilities to their needs, and partner on impactful marketing initiatives.
Develop case studies.
Collaborate weekly with the engineering team, sharing customer feedback about onboarding issues and product areas that cause challenges.
building a one-off landing page for every keyword, every campaign change, every A/B test, then waiting on design and engineering to do it.
Today we deliver on-brand pages on your own domain in minutes, with no rebuilds and no engineers.
Imagine a website that builds new pages, tests creative, and optimizes performance in response to real-world signals: competitive shifts, user behavior, trending search queries, the way an autonomous vehicle responds to road conditions and traffic.
Develop targeted intervention plans.

4+ years of customer-facing experience, ideally in an agency setting close to marketing
We'll teach you, but you have to want it
You can read our product.
When someone says "the editor is weird," you can figure out what they mean and route it to engineering

You've worked inside an agency and already understand marketing deeply
You have hands-on marketing experience
You're comfortable with ambiguity and no playbook.
CNBC https://www.youtube.com/watch?v=h84aSoFawQE&t=1259s
CNBC https://www.youtube.com/watch?v=h84aSoFawQE&t=1259s - Dec 2025
Follow us on LinkedIn https://www.linkedin.com/company/tryflintai and X https://x.com/tryflint/?utm_source=JD

🤝 Competitive salary + equity [we stand by care for our employees https://www.linkedin.com/posts/michlimlim_my-buddy-prem-nair-was-engineer-2-at-windsurf-activity-7355686617514188800-FihO/?utm_source=share&utm_medium=member_desktop&rcm=ACo

🌿 20 PTO days a year and full health benefits
✨ More benefits coming very soon.
onboarding, monitoring customer health, reaching out to at-risk accounts, driving new use cases, and developing case studies.
Own the customer relationship end-to-end: onboarding, monitoring health, identifying and addressing churn-risk, driving expansion, and developing case studies.
Build systems for customer health assessment-analyzing behavior, feature adoption, and marketing performance to surface risks and flag at-risk accounts early.

"One of the most talent-dense AI startups... each member of the early Flint team has a track record, and as a team, they perform like athletes.
Amazing to watch." - Dan Levine, Accel
Flint is led by co-founders Michelle Lim https://www.linkedin.com/in/michlimlim/, Engineer #1 turned Head of Growth and Product at Warp, and Max Levenson https://www.linkedin.com/in/max-levenson-a6102199/, engineering leadership at autonomous vehicle startup Nuro, then Engineer #2 at Vooma (YCS23).
Every single member of the Flint team has been a founding engineer / founder.
Early stage best practices are in our team's DNA.
Because of that, our team knows how to catalyze hockey stick growth, but just as critically, how to navigate it sustainably to create $XB valued companies.
After all, we've done it before.
We are alums of Netflix, Scale, and Shepherd (YC W21), and work together in-person out of historic Jackson Square.
Companies have used Flint to hit goals like…
Ranking #1 on AI answer engines like ChatGPT, Perplexity and Google AI Overview
Lifting ad conversion rates
Generating hundreds of thousands of dollars in pipeline revenue
We've earned the trust of customers like Cognition, Glean, Langchain, Tandem, 11x, + more we don't publicly reference. (Our gong has been put to great use! https://www.linkedin.com/posts/michlimlim_help-me-settle-a-debate-with-laura-lee-activity-7399163641784332288-O9Yl?utm_source=share&utm_medium=member_desktop&rcm=ACoAAB-lEvQBDMC4WORPKPe-emksA3DMuDZNghg)

This listing is sourced directly from Flint Mobile's careers page and normalized into a canonical job model.