CTS
SOC Supervisor
Remote, USA
Sponsorship not specifiedDetected 13 days ago
CybersecuritySOC OperationsIncident ResponseProcess ImprovementLeadershipCommunicationCollaborationMentoring
About the role
- This role is responsible for managing SOC personnel, overseeing alert and incident response workflows, ensuring service levels and quality standards are met, and driving continuous operational improvement.
- The SOC Supervisor serves as both a tactical leader and a strategic manager.
- On the tactical side, this person oversees queue health, coordinates major incident response, removes blockers for engineers, and acts as the highest point of operational escalation.
Responsibilities
- Lead, coach, and develop SOC staff across multiple experience levels
- Build training plans and support skill development for junior and mid-level analysts
Benefits
- Oversee daily SOC operations and monitor the health of the alert and ticket queue
- Manage shift schedules, coverage plans, on-call rotations, and time-off requests
Company info
- We are seeking an experienced SOC Supervisor to lead the day-to-day operations of our Security Operations Center.
- Lead communications with customers, internal IT teams, and executive stakeholders during major incidents
This listing is sourced directly from CTS's careers page and normalized into a canonical job model.