Futurex

Futurex

Senior Cloud Support Engineer

Bulverde, Texas, United States · Senior

Sponsorship not specifiedDetected 446 days ago
PythonBashAWSGCPAzureCloud PlatformsLinuxCustomer SupportTCP/IPDNSFirewallCiscoCommunicationCollaborationProblem Solving

About the role

  • In this role, you will leverage your technical expertise to troubleshoot and resolve complex issues in customer technical environments.

Responsibilities

  • Technical Troubleshooting and Support: Provide advanced troubleshooting and technical support for customer cloud environments.
  • Document problem resolution processes, technical insights, and knowledge base articles.
  • Contribute to the design and implementation of support tools and processes.
  • Security Expertise: Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.
  • Support the implementation and management of Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and key management systems.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • 5+ years of experience in technical support or cloud engineering roles.
  • Proficiency in troubleshooting cloud infrastructure (AWS, Azure, GCP).
  • Strong knowledge of networking concepts, including TCP/IP, DNS, firewalls, and VPNs.
  • Hands-on experience with Linux/Unix systems.
  • If you have a passion for solving technical challenges and delivering exceptional customer experiences, this is the perfect role for you.
  • Required: Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).
  • Experience with scripting languages (Python, Bash) and automation tools.
  • Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.

Nice to have

  • The ideal candidate has a strong background in cloud infrastructure, networking, and security technologies, with a preferred focus on HSMs, PKI, and key management systems.
  • Preferred: Experience with Hardware Security Modules (HSMs), Public Key Infrastructure (PKI), and/or key management systems.

Skills

  • Analyze and resolve issues involving networking, system configurations, and application integrations.
  • Serve as an escalation point for complex technical issues.
  • Work closely with engineering, product, and operations teams to address root causes of recurring issues.

Company info

  • Customer Engagement: Collaborate with customers to understand their technical environments and tailor solutions to meet their needs.
  • Guide customers in best practices for deploying and managing cloud-based systems.
Apply directly at Futurex →Create a free account for alerts like thisView Futurex immigration profile

This listing is sourced directly from Futurex's careers page and normalized into a canonical job model.