Firstnational

Sr. Manager, Operations

Minneapolis, MN - Northland Securities Office · Senior

Sponsorship not specifiedDetected 5 days ago

Product StrategyLeadershipCommunicationCollaborationMentoring

About the role

Oversee daily processing and service delivery across Front-Office Operations and Back-Office Operations, ensuring timely and accurate execution.
Establish and track service-level agreements (SLAs) and key performance indicators (KPIs) to measure quality and timeliness.
Ensure procedures are current, standardized, and documented across the department.

Supervise and develop a team of operations professionals responsible for account onboarding, transfers, trade processing, reconciliation, and service requests.
Partner with executive leadership on product strategy, advisor technology, and compensation design.
Monitor operational workflow, manage workload distribution, and resolve escalations efficiently.
Partner with the Director of Custody Oversight and Risk, Head of Operations and IT to identify, test, and implement automation, technology enhancements, and system integrations.
Maintain adherence to firm policies, FINRA/SEC regulations, and Pershing operational standards.
Collaborate with the Director of Custody Oversight and Risk, Compliance, and Finance on issue management, audits, and reconciliations.
Manage operational exception reporting and ensure timely resolution.
Mentor and coach operations team members to build cross-functional expertise and accountability.
Identify and develop future leaders within the department.

5+ years of experience within the financial services industry, preferably in wealth management and fixed income
Bachelor's degree in finance, business, economics, or a relevant work experience.

In-depth operational broker-dealer and investment advisory knowledge.
Strong working knowledge of FINRA, SEC, and AML/BSA regulations.
Proven track record of driving process efficiency and risk reduction.
Analytical mindset with the ability to assess risks and make informed decisions.
Strong organizational and multitasking abilities.
Excellent communication and interpersonal skills.
High attention to detail and accuracy.
The Ideal Candidate for This Role:
Required:
Licensing: Active FINFRA Series 7, 24, 66, and 6.
Education: Bachelor's degree in finance, business, economics, or a relevant work experience.

Partner with executive leadership on product strategy, advisor technology, and compensation design.

https://www.fnbo.com/careers/benefits/.
To obtain compensation and benefit information related to this specific role, e-mail First National at TAGAdmin@fnni.com.
Medical, Dental, Vision Insurance
Health Savings Account (HSA)/Dependent Care

As part of our team, you'll experience the energy of our collaborative spaces designed to support your professional growth while working alongside talented colleagues who inspire excellence daily.

We believe that the quality of our employee experience is at the heart of our customer experience.
One key pillar of our intended employee experience is Belonging.
Belonging means we are committed to fostering a workplace culture where employees of all backgrounds feel valued, recognized, and empowered to be their authentic selves-no matter their role or where they are in their journey.
Northland is an equal opportunity employer for all employees and applicants and makes employment decisions without regard to status or identity.

Candidates must possess unrestricted work authorization and not require future sponsorship.

This listing is sourced directly from Firstnational's careers page and normalized into a canonical job model.