Aviatrix

Aviatrix

Senior Cloud Network Engineer – Customer Support

Santa Clara, CA · Senior · Full-time

Sponsorship not specified$139k-$164kDetected 63 days ago
PythonBashAWSGCPAzureCloud PlatformsKubernetesLinuxCybersecurityNetwork SecurityCustomer SuccessCustomer SupportFirewallVPNCiscoBGP/OSPFNetwork EngineeringLeadershipCommunication

About the role

  • This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.
  • This is a weekend shift role, with working hours spanning Sunday through Thursday.

Responsibilities

  • Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.
  • Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
  • Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
  • Provide "hands-on" support for complex customer environments and production issues.
  • Identify opportunities to improve case management workflows and support processes.
  • Availability to work a Sunday through Thursday shift schedule, including availability to provide after-hours support on a scheduled/non-scheduled basis

Requirements

  • Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
  • Experience with Python, shell scripting, automation.
  • Ability to multi-task and work in a dynamic environment.

Nice to have

  • Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
  • Experience with security products is a plus.

Skills

  • Aviatrix® is pioneering the Cloud Native Security Fabric - the architecture the Containment Era requires.
  • Universal propagation.
  • Enforced at the workload, not at a chokepoint.
  • Trusted by more than 500 of the world's leading enterprises.
  • For more information, visit aviatrix.ai.

Compensation

  • The annual base salary range for this full-time position is $139,306-$163,890 + benefits + 401(k) match + equity and is bonus eligible.
  • The pay range is determined by the role, work location, job-related skills, level, experience and relevant education.
  • Your Talent Acquisition Partner can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.

Benefits

  • Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.

Company info

  • The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane.
  • Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.
  • If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let's talk.
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This listing is sourced directly from Aviatrix's careers page and normalized into a canonical job model.