Aviatrix
Senior Cloud Network Engineer – Customer Support
Santa Clara, CA · Senior · Full-time
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$21,124 more — $160,430 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $160,430 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Network and Computer Systems Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Network and Computer Systems Administrators (15-1244) · San Jose-Sunnyvale-Santa Clara, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 60%
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- This position is a critical organization as a part of our customers' adoption of Aviatrix's enterprise multi-cloud Networking and Security Services Software.
- This is a weekend shift role, with working hours spanning Sunday through Thursday.
Responsibilities
- Report product issues to development and advocate for the customer to help Aviatrix deliver high-quality products.
- Develop and improve knowledge-based content, identifying gaps and enhancing troubleshooting guidance and best practices.
- Lead resolution of complex and high-priority customer support issues, coordinating and prioritizing timely resolutions with engineering and solution engineering teams.
- Provide "hands-on" support for complex customer environments and production issues.
- Identify opportunities to improve case management workflows and support processes.
- Availability to work a Sunday through Thursday shift schedule, including availability to provide after-hours support on a scheduled/non-scheduled basis
Requirements
- Minimum 5+ years of work experience in customer success, resident engineer, network engineer, or similar roles.
- Experience with Python, shell scripting, automation.
- Ability to multi-task and work in a dynamic environment.
Nice to have
- Experience with Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform is a plus.
- Experience with security products is a plus.
Skills
- Aviatrix® is pioneering the Cloud Native Security Fabric - the architecture the Containment Era requires.
- Universal propagation.
- Enforced at the workload, not at a chokepoint.
- Trusted by more than 500 of the world's leading enterprises.
- For more information, visit aviatrix.ai.
Compensation
- The annual base salary range for this full-time position is $139,306-$163,890 + benefits + 401(k) match + equity and is bonus eligible.
- The pay range is determined by the role, work location, job-related skills, level, experience and relevant education.
- Your Talent Acquisition Partner can share more details regarding salary ranges, benefits, and equity for your location during the hiring process.
Benefits
- Your total compensation package will be based on job-related knowledge, education, certifications and location, per our aligned ranges.
Company info
- The Cloud Native Security Fabric governs every workload communication path across every cloud, every VPC, every Kubernetes cluster, and every serverless function, from a single policy plane.
- Work closely with sales and engineering teams to manage, troubleshoot and resolve technical issues and questions from Aviatrix enterprise customers.
- If you're seeking an opportunity where you can be excited to start work every morning with enthusiastic people, make a real difference and be part of something amazing then let's talk.
This listing is sourced directly from Aviatrix's careers page and normalized into a canonical job model.