Lighthouseai Careers

Lighthouseai Careers

Customer Success Specialist

Remote (United States) · Full-time

Sponsorship not specified$70k-$80kDetected 5 days ago
ComplianceCRMSalesExcelCustomer SuccessCommunicationProblem SolvingTime ManagementMicrosoft Office

About the role

  • The ideal candidate is tech-savvy, quick to learn new software, and highly computer literate.
  • If this is you, we would love to hear from you.

Responsibilities

  • Customer Success Strategy: Collaborate with cross-functional teams to develop and execute customer success strategies, including adoption plans, business reviews, and performance analysis.
  • Weekly monitoring of customer usage report to detect and address any indications of lack of customer usage of LighthouseAI to proactively take action to ensure a customer's satisfaction of the software Lead monthly meeting with a cross functional team to provide an overview of customer usage trends and escalation of any indicators of decreasing customer usage/satisfaction.
  • Collaborate with the sales team to drive successful contract renewals and upsell initiatives.
  • Process Maintenance Create, revise, and maintain all SOPs for departmental reference.
  • Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or it's clients.
  • Collaborate with cross-functional teams to develop and execute customer success strategies, including adoption plans, business reviews, and performance analysis.
  • and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company and/or it's clients.

Requirements

  • Ability to identify patterns, inconsistencies, and data-driven insights.
  • This full-time role is ideal for someone with knowledge of pharmaceutical state licensing and a strong ability to assess data accuracy and functionality.

Nice to have

  • Knowledge of pharmaceutical state licensing requirements (experience in regulatory compliance, licensing, or credentialing is a plus).
  • Prior experience with data validation, quality assurance, or regulatory compliance is preferred.

Compensation

  • $70,000 - $80,000

Benefits

  • Health, Dental, Vision Insurance STD, LTD, Life Insurance 401(k) PTO and Paid Holidays

Company info

  • Establish and nurture strong relationships with assigned customers, serving as their primary point of contact.
  • Understand customers' unique business needs and challenges, and proactively provide the customers targeted insights and updates to maximize their success with LighthouseAI.
  • Regularly engage with customers through virtual meetings, calls, emails, and other communication channels to assess their satisfaction, address concerns, and offer assistance.
  • Proactively monitor customer usage of LighthouseAI to ensure early detection of any issues that may be deterring the customer from reaching maximum value from LighthouseAI due to unexpected lapses in usage.
  • Proactively reach out to SaaS customers on a monthly basis to encourage engagement and feedback 2.
  • Gather customer feedback and insights as a "Voice of the Customers" to advocate for product enhancements and feature requests, ensuring continuous improvement and alignment with customer needs.
  • Weekly reports to Product Management and Marketing on any updated insights Act as a liaison between customers and the product management team, conveying customer requirements and preferences.
  • Customer Relationship Management: Establish and nurture strong relationships with assigned customers, serving as their primary point of contact.
  • Product Feedback and Enhancement: Gather customer feedback and insights as a "Voice of the Customers" to advocate for product enhancements and feature requests, ensuring continuous improvement and alignment with customer needs.
  • Renewals and Upsells: Proactively identify and share opportunities for upselling and expansion based on customers' evolving needs and usage patterns.
  • Proactively identify and share opportunities for upselling and expansion based on customers' evolving needs and usage patterns.
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This listing is sourced directly from Lighthouseai Careers's careers page and normalized into a canonical job model.