Elation Health

Elation Health

Engagement Advisor

US - Remote

Work authorization required$90k-$105kDetected 26 days ago
Project ManagementSalesOnboardingCustomer SuccessCustomer SupportCommunication

About the role

  • You'll work directly with physician-owned primary care practices, helping them achieve their goals.
  • The right candidate will have a desire to problem solve, effective customer interaction, attention to detail across multiple projects and a great attitude.
  • Salary: $90,000- $105,000 USD Elation welcomes individuals from all backgrounds and walks of life.

Responsibilities

  • Manage simultaneous onboarding projects at one time, balancing priorities of business results, customer satisfaction, and technical quality.
  • Develop and maintain positive business relationships with the Sales organization at all levels to facilitate sales growth and to ensure smooth and timely starts for the customer
  • Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines
  • Own all project outcomes and delegate tasks on the project to team members, setting targets for milestones and adhering to deadlines; adjusting schedules and targets on projects as needed

Requirements

  • Bachelor's degree or equivalent experience
  • 2-3 years of experience in a customer-facing success role
  • Project management experience required
  • Ability to work with a large customer base and engage with your book of business by deploying strategic technology.
  • Highly collaborative, organized, and execution-oriented with strong presentation skills
  • Strong desire to build relationships with your customers and serve as an advisor of their onboarding process
  • Exceptional written and oral communication skills that display professionalism
  • Process-oriented mindset with a high level of attention to detail
  • Experience in healthcare or SaaS is a benefit. Interest in healthcare is required.
  • Salary: $90,000- $105,000 USD
  • Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.
  • We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.
  • Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.

Compensation

  • Elation welcomes individuals from all backgrounds and walks of life.
  • Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.
  • We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation's mission of helping independent primary care thrive.
  • $90,000- $105,000 USD
  • Required to be on-call 2-3 weekends per year for urgent customer support

Benefits

  • Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes.
  • Experience in healthcare or SaaS is a benefit.
  • Interest in healthcare is required.

Company info

  • This includes collaborating and being an asset to multiple teams such as Data, Customer Success, Technical Implementation and Support to create a streamlined and cohesive approach that allows customers to get successfully onboarded.
  • Proactively contact and virtually meet customers to manage a positive transition from the sales team by building strong relationships with Elation customers, actively seeking the "why" behind our customers' asks to ensure we address their issues and meet their goals
  • Use data and reports to identify trends within your customer base. Use this data to create scalable touchpoints and engagement that ensures your customers are successful in using the Elation platform to achieve their goals
  • Collaborating with Customer Success and Support when indicated to problem solve for onboarding customers

Equal opportunity

  • Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

Visa & Work Authorization

  • Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and
Apply directly at Elation Health →Create a free account for alerts like thisView Elation Health immigration profile

This listing is sourced directly from Elation Health's careers page and normalized into a canonical job model.