Radar
Team Lead, Customer Solutions Manager
New York, NY or San Diego, CA · Full-time
Sponsorship not specified$160k-$200kDetected 59 days ago
Data ScienceLLMsProduct ManagementProduct StrategyProject ManagementRoadmappingProcess ImprovementInventory ManagementCustomer SupportSensorsResearchCommunicationCollaborationProblem SolvingMentoring
About the role
- RADAR has raised over $104M from top investors, retailers, and strategics and works with some of the world's retail brands including American Eagle and Gap.
- From real-time inventory tracking to seamless checkout experiences, our technology empowers some of the world's largest retailers to streamline operations, reduce loss, and elevate both employee and customer experiences.
- Join us as we reshape the physical world with digital precision, starting with retail and expanding far beyond!
Responsibilities
- Build relationships with cross-functional teams involved in implementations
- Lead cross-functional initiatives to improve technical implementation processes
- Lead technical knowledge sharing and training for Customer Experience and Customer Support teams
- We build with deep respect for our end users, listening closely to their feedback and needs.
Requirements
- 6+ years experience in solutions engineering, technical implementation, or related field
- Strong technical knowledge of RFID or retail-related technologies
- Ability to communicate complex technical concepts to diverse audiences
- Experience with system integration and configuration management
- Knowledge of retail IT environments and infrastructure
- Ability to work in fast-paced environments with changing priorities
Nice to have
- You have a background in retail, including one or more of the following: Inventory Management, retail technology deployment, or IT Systems/Information Management.
- You have experience managing a team of professionals
- You have a background in process improvement and optimization
- You have knowledge of technical documentation tools and standards
- You have experience with technical training development
- You have a Bachelor's degree in Business, Engineering, Computer/Data science or related field.
Skills
- Begin developing improved technical enablement tools and processes
- Start supporting troubleshooting for complex technical issues
- Begin mentoring Customer Solutions team members and provide guidance in their day-to-day work
Compensation
- The expected base salary range for this position is $160,000-$200,000.
- The pay range listed for this position is a good faith and reasonable estimate of the range of possible base compensation at the time of posting.
Benefits
- You will also be eligible to receive other benefits including:
- equity, comprehensive medical and dental coverage, life and disability benefits, 401k plan, flexible time off, and paid parental leave.
- Individual pay is determined by work location and additional factors, including job-related skills, experience and relevant education or training._
Company info
- At RADAR, we're transforming the way the world thinks about physical retail.
- We're building the future of in-store experience where every product and every person can be precisely located in real time.
- Our platform combines RFID and AI to unlock hyper-accurate product visibility and automation at scale.
- We're a fast-growing, mission-driven startup where bold ideas, collaboration, and impact are at the core of everything we do.
- Mission-Driven: We're transforming retail with cutting-edge technology and building something that truly matters.
- Collaborative Team: We thrive on curiosity, shared goals, and solving complex problems together.
- High Impact: You'll make meaningful contributions from day one and help shape the future of our product and company.
- Clear Communication: We value honesty, humility, and respectful dialogue-everyone's voice matters.
- Balanced Lives: We work hard, but not at the expense of well-being.
- We respect time, boundaries, and life outside of work.
- Diverse Perspectives: We believe better ideas come from diverse backgrounds, experiences, and viewpoints.
This listing is sourced directly from Radar's careers page and normalized into a canonical job model.