Woodward

Woodward

Customer Support Representative III

Niles, IL, US · Mid

Sponsorship not specifiedDetected 3 days ago
Data AnalysisStakeholder ManagementProcess ImprovementCustomer SupportCommunicationCollaborationProblem SolvingCritical ThinkingTime ManagementMentoringAdaptability

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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About the role

  • Woodward is committed to creating a great workplace for all team members.
  • Our company and its members are committed to acting with integrity, being respectful and accountable to one another, and staying humble and driven, while maintaining the highest professional and ethical standards.
  • Salary will be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Responsibilities

  • Resolves intricate customer inquiries by analyzing data and applying advanced support procedures to ensure effective solutions.
  • Identifies and implements modifications to support processes, improving efficiency and the overall quality of customer service.
  • Proficiently Partners with other departments to integrate support efforts and address multifaceted customer concerns seamlessly.
  • Evaluates customer feedback and interprets data to identify key trends and supports the development of actionable strategies for service enhancements.
  • Complex Issue Resolution: Resolves intricate customer inquiries by analyzing data and applying advanced support procedures to ensure effective solutions.
  • Mentorship and Support: Acts as an informal resource, providing guidance and training to less experienced team members to enhance their performance.
  • Process Improvement: Identifies and implements modifications to support processes, improving efficiency and the overall quality of customer service.
  • Cross Department Collaboration: Proficiently Partners with other departments to integrate support efforts and address multifaceted customer concerns seamlessly.
  • Customer Feedback Analysis: Evaluates customer feedback and interprets data to identify key trends and supports the development of actionable strategies for service enhancements.
  • Mentorship and Support:

Skills

  • Complex Problem-Solving: Identifies and resolves atypical customer issues using experience and established procedures.
  • Data Analysis: Analyzes partial or conflicting data to identify key issues and patterns.
  • Mentorship: Acts as an informal resource and mentor for less experienced colleagues.
  • Adaptability in Dynamic Environments: Thrives in fast paced settings and adjusts strategies to meet changing customer needs.
  • Critical Thinking: Applies a broad perspective to identify novel solutions to customer challenges.
  • Successful Candidates Typically Have:
  • 5+ years' experience in relevant field preferred
  • Manufacturing experience preferred
  • Stakeholder management experience preferred
  • Advanced Communication:
  • Complex Problem-Solving:
  • Identifies and resolves atypical customer issues using experience and established procedures.

Compensation

  • All members included in annual cash bonus opportunity.
  • Annual Woodward stock contribution (5%)

Benefits

  • All members included in annual cash bonus opportunity.
  • Annual Woodward stock contribution (5%)
  • Tuition reimbursement and Training/Professional Development opportunities for all members
  • Industry leading medical, dental, and vision Insurance upon date of hire
  • Vacation / Sick Time / Vacation Buy-up / Short Term Disability / Bereavement leave.
  • Paid parental leave.
  • Employee Assistance Program, including mental health benefits.
  • Member Life & AD&D / Long Term Disability / Member Optional Life
  • Member referral bonus

Company info

  • We are steadfastly committed to attracting the best talent across our communities creating a rewarding workplace.

Visa & Work Authorization

  • The ITAR defines a U.S. Person as a U
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This listing is sourced directly from Woodward's careers page and normalized into a canonical job model.