Transfr

Account Manager

Chicago, IL · Full-time

No sponsorship$80k-$100kDetected 41 days ago

SalesforceCRMSalesAccount ManagementNegotiationForecastingCustomer SuccessAR/VRPublic SpeakingOrganizational Skills

About the role

This role is pivotal in strengthening customer relationships, reducing churn, and accelerating revenue growth through consultative, outcome-based selling.
This is a full-time, remote position but requires residence within your assigned territory, with the ability to travel domestically up to 60% or more as needed.

Build and execute strategic account plans focused on customer retention, expansion, and long-term partnership growth.
Lead Executive Partnership Reviews to demonstrate ROI, alignment on customer goals, and uncover expansion opportunities.
Develop customized renewal proposals, pricing strategies, and business cases tailored to customer needs and priorities.
Identify customer risks proactively and collaborate cross-functionally to implement retention strategies.
Drive upsell and cross-sell opportunities by uncovering unmet customer needs and aligning solutions to measurable outcomes.
Navigate complex, multi-stakeholder customer environments and manage executive-level relationships.
Maintain accurate forecasting, pipeline visibility, and customer activity tracking within Salesforce.
Collaborate and work closely with Account Executive,Customer Success,Deal Desk, Finance, Legal, Sales Operations teams to ensure a seamless customer experience.
Continuously improve renewal and expansion processes to drive operational efficiency and consistency.
Transfr is on a mission to help create pathways to career success.

2-3 years of experience in renewals or account management within SaaS, EdTech, or a related software industry.
Proven track record of meeting or exceeding renewal, retention, and upsell targets.
Experience engaging with executive and C-level stakeholders.
Experience managing cross-functional projects under tight deadlines in fast-paced environments.
Proficiency with Salesforce or similar CRM platforms.
The ideal candidate is a consultative relationship-builder who thrives in fast-paced, complex environments and is passionate about delivering measurable customer outcomes.
Must be authorized to work in the United States without restriction

1+ years of working experience in edtech
Familiarity with outcome-based or value-based selling methodologies.
Experience managing complex enterprise or multi-stakeholder accounts.
Knowledge of customer success planning and adoption strategies.
Strong analytical skills with the ability to translate customer data into strategic insights and ROI narratives.
If you're excited about blending creativity, technology, and meaningful impact, you'll feel right at home here.

Medical, dental, and vision insurance
Life, AD&D, and disability insurance coverage
Paid time off (PTO) to support work-life balance
Company-paid parental leave
Immersive VR experiences from Transfr have been shown in studies to deliver better learning gains than video tutorials, slide presentations, and other training methods.
Flexible work arrangements in a remote-first environment with employees across the U.S.

Learners also find Transfr experiences highly engaging and enjoyable.
At Transfr, we believe the future starts with innovative workplace training and skills development.
Equal Opportunity Employer
At Transfr, we embrace diversity because it breeds innovation.
Learn more at transfrinc.com http://transfrinc.com
Our immersive career exploration and training simulations empower learners and job seekers of all ages find the right job for them and build the skills they need to enter (or reenter) the workforce or change careers - helping them improve their quality of life.
Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Own and manage the renewal process for a portfolio of customers to ensure timely renewals and minimize churn.

Employer
At Transfr, we embrace diversity because it breeds innovation. Transfr is an equal opportunity employer that participates in E-Verify committed to providing equal employment opportunities to all applicants, consultants, and employees, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This listing is sourced directly from Transfr's careers page and normalized into a canonical job model.