Sonder (sonder.io)

Front Desk Hospitality Agent

New York City, NY, USA

Sponsorship not specifiedDetected 91 days ago

EpicLeadershipCommunicationProblem SolvingWriting

About the role

In 2024, we announced a strategic partnership with Marriott International, bringing Sonder to Marriott.com and the Marriott Bonvoy app.
Sonder is focused on delivering amazing experiences for the modern traveler while driving smart, sustainable growth.
Our Front Desk Hospitality Agents are the face of Sonder and who live our leadership principle of 'Extend Hospitality to All'.

Living up to that principle means fully embracing diversity: ensuring that all of our employees, guests, partners, and communities feel safe, respected, included, cared for, and empowered.
We aspire to build a workplace where employees can thrive.
Be the face of Sonder, and make an awesome first impression on our guests, visitors, and all internal and external partners.
Utilize our digital communication systems to receive guest calls, SMS and live chats, and offer immediate support from the Front Desk
Flex to support the back-of-house/Hospitality Agent team on a day-to-day basis as needs arise through housekeeping quality audits, inventory checks, and minor maintenance and technology issues

Guide guests through the technology-rich Sonder experience, ensuring they are able to make the most out of their stay and use our tech features
Handle all guest interactions with the highest level of hospitality and professionalism, accuracy and timeliness, accommodating special requests whenever possible
resolve customer complaints
Assist building leadership with any administrative tasks required to keep all operations running smoothly
Ensure the maintenance, cleanliness, and organization of both guest-facing and back of house working spaces including lobbies, office, storage closets, warehouse and others, as assigned
Support multiple Sonder throughout the local market, as required
Personable, guest-centric, and positive
you love speaking with others in person and via phone, email, and chat

We are an equal-opportunity employer and value diversity at our company.
Our culture shapes how we make decisions, how we conduct meetings, how we communicate, and how we treat each other.
It's the coordinated way in which we work that gives us a shot at achieving the epic tale we hope to be part of.
Our Leadership Principles are a foundational part of our culture and they play a vital role in guiding the values and actions of our team members.
Each of these principles is at the heart of what we do.
Check out this article to find out more about our Culture and Principles.
As part of our commitment to creating a workplace open to all, we have created Sonder Circles, also known as employee resource groups.
We offer attractive employee travel perks for any Sonder location as well as health and lifestyle benefits.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other classification protected by applicable state, federal or local law.
Extend Hospitality To All is one of Sonder's Leadership Principles.
These groups aim to foster a diverse, equitable, and inclusive workplace aligned with the communities they serve.
If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please email Recruiting.

This listing is sourced directly from Sonder (sonder.io)'s careers page and normalized into a canonical job model.