Serino Coyne

Sr. Manager, Ticketing & Intelligence

New York · Senior

Sponsorship not specified$80k-$95kDetected 71 days ago

PythonSQLData AnalysisData VisualizationExcelInventory ManagementResearchCommunicationProblem SolvingPublic SpeakingOrganizational Skills

About the role

We believe in the transformative power of a shared live experience.
No matter where people buy a ticket - the theater, an attraction, a museum - we're there because we know what it takes to connect creators with seekers.
We make meaningful connections that inspire.

Create, submit, and revise programming to support all aspects of ticketing (regular dynamic and variable pricing adjustments, performance scheduling, special promotions, distribution management, group sales, etc.).
Manage day-to-day relationships with all sales channel partners, box offices, theater owners, ticketing entities, and show representatives to implement ticketing tactics and strategies.
Lead and support sales analysis for client productions, making data-driven, strategic recommendations on pricing models, ticket programming and distribution against revenue goals and projections.
Collaborate with interdepartmental teams to make integrated recommendations across traditional media, digital media, marketing partnerships, social media, and more based on sales trends.
Create and distribute daily and weekly reporting as needed.
Create and/or manage the analysis of post-trip surveys, other quantitative surveys, or qualitative research studies as needed.
This candidate should possess a unique combination of sales acumen, ticketing skills, and analytical thinking to support ticketing for clients both on a strategic level and a tactical level.

5 to 8 years of experience in relevant, data-driven ticketing roles.
Strong mathematical skills, analytical skills, and financial acumen required.
Ability to be available evenings and/or weekends as needed required.
Meticulous attention to detail and organizational skills required.
Ability to collaborate seamlessly and effectively across disciplines and departments required.

Experience with ticketing within the live entertainment industry required.
Specific experience with ticketing systems regularly used on and off-Broadway (STAR/Telecharge, Nliven/Broadway Direct, Tessitura, Ticketmaster, Audience View) a plus.
Advanced Microsoft Excel skills are required (Macros & VBA, SUMIFS, XLOOKUP, PivotTables, charting, etc.).
Experience with other data analysis or business intelligence tools (SQL, R, Python, Power BI, Tableau, etc.) a plus.
Proficiency with marketing or advertising, including media planning and digital media metrics, a plus.
Proficiency with qualitative and/or quantitative research a plus.

$80,000 - $95,000 USD
excellent communication skills (written, in-person, and presenting to large groups) are required.

An inclusive and diverse workplace is a powerful workplace, and we strive to reflect and support equity and opportunity in all we do.
We're continuously learning and improving because that's how thoughtful change happens.

We are a full-service marketing and advertising agency that marries the human stories of our clients with storytelling, art, data, and conversations that are smart and compelling.
We are makers and thinkers, analysts and storytellers, artists, and filmmakers.

This listing is sourced directly from Serino Coyne's careers page and normalized into a canonical job model.