Thuma
Customer Experience Associate
San Francisco, California · Part-time
Sponsorship not specifiedDetected 41 days ago
Customer SupportShopifyCommunication
About the role
- The Thuma team is looking for a Customer Experience Associate to join our effective, lean, quickly growing team.
- We hire for integrity, initiative, collaborative spirit, open mindedness, and willingness to learn.
- Thuma's Headquarters is based in the historic Presidio neighborhood of San Francisco.
Responsibilities
- Deliver an unparalleled 6-star customer experience through our various channels, such as email, phone, and social media.
- Collaborate with cross-functional teams to find solutions and exceed customer expectations.
- Maintain detailed and accurate records of customer interactions, flagging trends to identify opportunities for improvement.
- Build brand loyalty and drive revenue by staying up to date about all products, services, policies, pricing, delivery times, and marketing promotions.
- Perform other related duties as assigned by the management team.
- 1-2 years of previous experience in customer support, retail, hospitality, or a similar service role.
- $100 per month to support work-related phone use.
Requirements
- Proficiency in working cross-functionally.
Compensation
- Eligibility for compensation, benefits, and perks may vary based on employment status (e.g., full-time, part-time, temporary), work schedule, and applicable holiday policies, and are subject to the terms of the relevant plans and company
Benefits
- Benefits*: Comprehensive medical, dental, and vision coverage with generous employer contributions, 100% paid parental leave, and company-sponsored One Medical and WellHub memberships.
- Equity: Participation in employee stock option plan.
- Paid Time Off: We operate with a high-performance mindset and we believe healthy, happy, relaxed people do better work.
- Time to Recharge: teams receive select paid holidays, including key company closure days, along with holiday pay when working on designated holidays.
- Cell Phone Stipend: $100 per month to support work-related phone use.
- Commute Reimbursement: Up to $150 per month for commuting to our office.
Company info
- Thuma is a bedroom lifestyle brand, offering customers Bed Time essentials and amenities designed to celebrate life's simple pleasures through thoughtful elevated design, quality craftsmanship, and modern convenience.
- We recognize that people come with a wealth of knowledge and are talented beyond the scope of a functional role.
- If this sounds like you, we encourage you to apply even if your experience doesn't precisely match our job description.
- Thuma is dedicated to going above and beyond to bring people with diverse perspectives and unique experiences together to do great work.
- We strive to create a sense of belonging by creating an inclusive culture where everyone can be their authentic self and by treating each and every team member with kindness, equity, and respect, always.
- Employee Discount **: 40% off almost all Thuma products.
This listing is sourced directly from Thuma's careers page and normalized into a canonical job model.