Benepass

Benepass

Manager, Technical Account Management

U.S Remote

Sponsorship not specified$130k-$155kDetected 6 days ago
Stakeholder ManagementAccount ManagementPerformance ManagementHRISCustomer SuccessCustomer SupportLeadershipCommunicationProblem SolvingMentoring

About the role

  • Reporting to the Director of Customer Operations, this role combines people leadership, operational excellence, and technical problem-solving.
  • Our Technical Account Management team sits at the intersection of Customer Success, Implementation, Product, Engineering, and Operations.

Responsibilities

  • Lead, coach, and develop a team of Technical Account Managers through regular 1:1s, feedback, career development, and performance management.
  • Help teammates build confidence in technical problem-solving, AI-assisted workflows, and customer consulting.
  • Recruit, onboard, and develop new team members as the organization grows.
  • Create an environment where teammates feel supported, challenged, and empowered to grow their careers.
  • Partner with the Director of Customer Operations to evolve the Technical Account Management function as the organization grows.
  • Help implement organizational changes, new processes, and operating models as the team continues to mature.
  • Develop team processes and operating rhythms that enable consistent execution while creating capacity to support future growth.
  • Develop a deep understanding of the team's day-to-day workflows and identify opportunities to improve efficiency, quality, and consistency.
  • Build and refine processes that help the team scale while maintaining a high-quality customer experience.
  • We are committed to creating an inclusive environment for all our employees and are seeking to build a team that reflects the diversity of the people we hope to serve with our revolutionary products.

Requirements

  • 5+ years of experience in Technical Account Management, Customer Success, Solutions Engineering, Product Operations, Technical Support, Operations, or a similar customer-facing technical role.
  • 3+ years of people management experience leading high-performing teams.
  • Experience managing complex customer escalations and cross-functional initiatives.
  • Deep engineering experience is not required.
  • Strong communication and stakeholder management skills, with the ability to influence across multiple teams.

Nice to have

  • Experience working in a high-growth SaaS environment.
  • Familiarity with AI tools and a curiosity about how they can improve customer operations and team productivity.
  • Experience partnering closely with Product and Engineering teams to improve customer experience.
  • RANGE(S) IS SUBJECT TO CHANGE.
  • BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE.

Compensation

  • Base pay of $130,000 to $155,000 + equity
  • RANGE(S) IS SUBJECT TO CHANGE. BENEPASS TAKES A NUMBER OF FACTORS INTO ACCOUNT WHEN DETERMINING INDIVIDUAL STARTING PAY, INCLUDING MARKET COMPARABLES, INTERVIEW PERFORMANCE, PEER COMPENSATION, AND YEARS OF EXPERIENCE.

Benefits

  • 95% coverage of medical, dental, and vision
  • Fantastic benefits (of course 😃), including:
  • $500/year Learning & Development Benefit
  • $100/month Wellness
  • $100/month Co-working and Commuter Benefit

Company info

  • At Benepass we're making benefits easy. We believe people are the most important asset to any company. Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment. With Benepass, companies can tailor their benefits to the unique needs of their workforce.
  • Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are. Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories. Every employee has their own individual definition of wellness and needs different things to help them be their most productive, fulfilled self.
  • Helping companies reimagine how companies take care of their people.
  • Founder Story
  • Jaclyn Chen https://bit.ly/3FpQ0ti
  • Benepass Raises $40M Series B https://getbenepass.com/blog/benepass-raises-40m-series-b-to-help-employers-redesign-benefits-for-rising-healthcare-costs
  • Benepass | Candidate Resource Page https://docs.google.com/document/d/1_OTFvktl-2SoxPn_tkZzyHECSKM0V14hVZOy1ZdZ8zE/edit?usp=sharing
  • Benepass Listed on Inc. Magazine's Best Workplaces of 2023 https://bit.ly/3EAXv0Q
  • At Benepass we're making benefits easy.
  • We believe people are the most important asset to any company.
  • Traditional one-size-fits-all benefits packages no longer cut it in today's hybrid and remote-first environment.
  • With Benepass, companies can tailor their benefits to the unique needs of their workforce.
  • Through our easy-to-use and highly customizable fintech platform, People teams can implement, administer, and track the benefits that meet employees where they are.
  • Employers design their benefits and perks plan by setting a contribution amount and eligible spend categories.
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This listing is sourced directly from Benepass's careers page and normalized into a canonical job model.