Titan (titanmsp.ai)
Service Operations Manager
Manassas Park, Virginia · Staff+
Sponsorship not specifiedDetected 45 days ago
SalesBudgetingCustomer SupportLeadershipCommunication
About the role
- This position is responsible for leading the daily operations, growth, and profitability of the commercial and multifamily HVAC and plumbing service division.
- Supervise and direct Plumbing Service Technicians to effectively troubleshoot and solve complex customer issues.
Responsibilities
- Hire, lead and develop technicians, dispatchers, supervisors, and support staff
- Build strong relationships with property managers, facility managers, and ownership groups
- Develop and forecast labor requirements for service operations
- Drive revenue growth, gross margin, productivity, and recurring preventative maintenance agreements
- Develop and Improve processes, accountability, communication, and team performance
- Maintain a strong safety culture and ensure compliance standards are met
- Supervise and direct HVAC technicians to effectively perform equipment repair, start-up, and operation.
- Drive company culture of quality, customer service and safety through-out work force
- Titan Mechanical & Plumbing, Inc is currently looking for a Service Operations Manager to lead our growing Service Division.
- This role directs and oversees field technicians, dispatch, supervisors, and support staff to ensure exceptional customer service, operational efficiency, safety compliance, and strong financial performance.
Requirements
- 10+ years of leadership experience in HVAC, plumbing, mechanical service, or related trades
- Strong knowledge of commercial and multifamily service operations
- Experience managing technicians and field service teams
- Experience with dispatch/service software
- Ability to self-schedule on occasion and work independently as required.
Nice to have
- Experience with Service Titan platform a plus
Skills
- Ensure tools, service vans, and uniforms are clean, well kept, and maintained.
Compensation
- Competitive Salary
Benefits
- Health/Dental/Vision Insurance
- Continuing Education assistance
- Eligibility for a performance-based bonus tied to individual and company results
- Ensure vehicle & tool stock levels are optimal.
- Passion for teaching, learning, and sharing knowledge.
Company info
- Supports ongoing construction operations and internal customers
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