SYNTEGON
Head of Service - Food
New Richmond, WI, United States
Sponsorship not specifiedDetected 21 days ago
Project ManagementSAPSupply ChainCustomer SupportRoboticsElectrical EngineeringGMPCommunicationCollaborationProblem Solving
About the role
- Among other examples, we ensure that vaccines are safely filled and that pharmaceuticals are produced reliably and in compliance with regulations.
- We even help package your favorite chocolate and snacks quickly and with high precision.
- The location specializes in a range of packaging equipment solutions - like horizontal flow wrappers, bag closing and sealers, and robotic pick-place-machines.
Responsibilities
- Lead and develop a multidisciplinary service organization including technical sales engineering, coordinators, project managers, technical support, spare parts, modernization, and documentation teams.
- Build organizational structure, roles, and competency profiles that support growth and evolving customer needs, with emphasis on succession planning and technician certification programs.
- Develop modernization, retrofit, and upgrade strategies that extend machine lifetime and increase customer value.
- Lead cross-functional improvement projects that optimize flow, reduce lead time, enhance quality, and improve delivery performance.
- Define, measure, and develop KPIs that drive operational efficiency and customer satisfaction while ensuring profitability and cost-to-serve accountability.
- Proven ability to lead teams, motivate employees and create results
Requirements
- Minimum 7 years of experience in service management in the mechanical or technical equipment industry
- Minimum 7 years of experience in product or technical roles in food manufacturing or packaging machinery.
- Strong understanding of GMP and food industry regulations
- Experience with project management, service organization, customer service and technical problem solving
- Fluent in English required.
Compensation
- Total rewards at Syntegon include salary + bonus (if applicable) + benefits.
Benefits
- Foster a culture of continuous improvement, learning, and ownership through LEAN principles, standardized work processes, and visual performance management.
- BSc/MSc in Engineering (mechanical, electrical engineering, mechatronics or similar) or technical management education
Visa & Work Authorization
- r mental disability, age, veteran status, sexual orientation, gender identity or expression, marital status, pregnancy, citizenship, or any other factor protected by anti-discrimination laws
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This listing is sourced directly from SYNTEGON's careers page and normalized into a canonical job model.