Creatify AI
Customer Success Manager, Performance Advertising
Mountain View
Sponsorship not specifiedDetected 8 days ago
iOSMeta AdsHubSpotAccount ManagementCustomer Success
About the role
- We've surpassed 3 million users across 18,000+ teams.
- Leading brands-including Applovin, Alibaba, HubSpot, Binance, NewsBreak, and Zumper-use Creatify to produce personalized, high-performing video ads in minutes.
- We have raised $24M in funding from leading Silicon Valley firms including WndrCo, Kindred Ventures, Millennium New Horizons, NFDG, Comcast Ventures, Creator Ventures, Leadout Capital, Hat Trick Capital, and many more.
Responsibilities
- Own a portfolio of mid-market and enterprise accounts end to end: onboarding, adoption, quarterly business reviews, renewals, and expansion
- Guide clients through creative testing programs: volume, variant strategy, and reading results so the next batch performs better than the last
- Build playbooks, onboarding flows, and enablement content as we scale the CS function
- Partner with sales on expansion opportunities and with Studio strategists on managed-service clients
- Hands-on fluency with paid social advertising - you've worked in or alongside Meta Ads Manager and TikTok Ads Manager and can hold your own in a conversation about creative testing, attribution, and campaign structure
- You'll own a book of brands and agencies running paid social at scale, guide them from onboarding to renewal, and act as their strategic partner on creative that actually converts.
Requirements
- 3-6 years in customer success, account management, or media/account roles at an ad tech company, performance agency, or creative platform
- Track record of retaining and growing accounts - you can point to renewal rates, NRR, or expansion wins you drove
- If you have a point of view on AI-generated creative in paid social - good or skeptical - we'd love to hear it.
Nice to have
- Experience at an AI, creative automation, or video platform
- Time on the agency side managing DTC, e-commerce, or app-install clients
- Familiarity with creative analytics or ad measurement tools
- You've used Creatify or similar AI creative tools and have opinions about them
- Creative is the new targeting.
- A CS role with real strategy in it.
- You're not reading from a script
- you're advising performance marketers on the thing that moves their numbers most
Compensation
- Competitive salary + equity, health benefits, and a team that ships fast
Benefits
- Monitor account health and campaign performance, spotting churn risk early and turning flat accounts into growth stories
- We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Company info
- Creatify is building the world's first end-to-end AI advertising agent-a platform that automates the entire video ad lifecycle, from scripting and avatar-led generation to testing, optimization, and publishing across Meta, TikTok, YouTube, and more.
- Based in Mountain View, we are a team of passionate AI researchers, engineers, and advertising veterans.
- Our customers aren't buying videos - they're buying performance.
Equal opportunity
- equal opportunity employer and highly value diversity at our company.
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This listing is sourced directly from Creatify AI's careers page and normalized into a canonical job model.