Conviva

Principal Product Builder, Agent Analytics & Optimization

Foster City, CA · Principal · Full-time

Sponsorship not specified$220k-$300kDetected 7 days ago

JavaScriptTypeScriptPythonReactGitSQLMachine LearningLLMsRAGAgentic AIProduct ManagementProduct StrategyLeadership

About the role

AI agents are quickly becoming a new "digital surface" alongside mobile and web.
But teams still struggle to answer basic questions: Are my agents working and achieving outcomes?
How do I launch an agent and have it continuously adapting to the ever-changing world?

a product leader who builds, not just plans.
Conviva is the intelligence layer for digital businesses, turning every consumer interaction i nto ou tcome-based intelligence-linking engagement patterns across AI agents, apps, websites, and streaming video to real results such as purchases, bookings, and resolved support requests.
Powered by its patented Time-State Technology®, the Conviva® Operational Data Platform delivers real-time insights and automation that help leading enterprises grow, improve satisfaction, and build lasting trust.
You own the product from strategy through execution.
You won't just manage this product-you'll build it.
You'll work at the intersection of product strategy and hands-on creation, partnering with engineering, design, and go-to-market to ship quickly, learn constantly, and set the direction for where agent analytics goes next.
Build to think: Instead of writing a 20-page spec, you spin up a working prototype to test your hypothesis. Your artifacts are software, not slide decks.
End-to-end ownership: You own the product from strategy through execution. You don't toss requirements over the wall; you're in the code, in the data, and in front of the customer.
Still a product leader: This is a PM-first role with builder superpowers. You lead product strategy, customer discovery, and prioritization-and you also ship.
Partner deeply with engineering, design, and data/ML to ship high-quality product experiences from concept to launch to iteration.

Experience with or strong interest in: LLM application development, agentic systems, RAG architectures, prompt engineering, or AI evaluation frameworks.
Experience in digital experience analytics, observability, or APM.
Familiarity with conversation analytics, agent evaluation, or LLM-ops tooling.

Bridge the gap between product thinking and technical implementation-you should be equally comfortable in a customer interview and reviewing a system architecture.
5-10+ years in product management, with meaningful experience in analytics, data platforms, developer tools, or AI/ML products.
Energized by 0→1 ambiguity and can turn fuzzy problems into crisp product direction.
Customer-obsessed but practical-deep empathy plus strong prioritization.
Communicate clearly in writing and in live discussions.
Can zoom out (strategy) and zoom in (details) without getting stuck in either.
Show us what you've built.
Comfortable reading and modifying code (Python, JavaScript/TypeScript, SQL, or similar).

Conviva computes quality of experience across all users and all devices, in real time.

Competitive compensation, equity, and benefits.
The expected salary range for this full-time position is $220,000 - $300,000 + equity + benefits.
Product Vision & Strategy
defining vision, strategy, roadmap, and success metrics.

Discover and define the category: talk to customers weekly, map workflows, validate problems, and translate insights into sharp product bets.

This listing is sourced directly from Conviva's careers page and normalized into a canonical job model.