netvendor
Customer Service Lead
Tualatin, Oregon
Sponsorship not specifiedDetected 3 hours ago
ExcelCustomer SupportLeadershipCommunicationCollaborationCritical ThinkingMentoringAdaptabilityMicrosoft Office
About the role
- They are responsible for leading the team by training, counseling, and problem solving.
- We are looking for someone to join us on-site in our Tualatin office.
- The ideal candidate will have at least one year of experience in customer service at NetVendor, though we are willing to consider less if the fit is right.
Responsibilities
- Provide real-time support and guidance to Customer Service Representatives during their calls or interactions.
- Manage administrative tasks such as deleting subscriptions, updating risk categories, processing refund requests, and conducting manual TIN/background checks.
- Assist in developing and implementing customer service policies and procedures to enhance the customer experience.
- Perform any additional responsibilities or projects as assigned by leadership.
- The Customer Service Lead provides daily direction and communication to Customer Service Representatives and helps to manage the workload for the whole team.
- We are committed to building a diverse and inclusive workplace where everyone can thrive.
Requirements
- Positive, professional demeanor and leadership presence, including the ability to handle confidential information with discretion and professionalism
- Proven experience in leading or mentoring a team
- Ability to troubleshoot, problem solve, prioritize tasks, and make sound decisions independently
- Strong verbal and written communication skills with a demonstrated ability to deliver high-quality service in a customer-focused environment
- Proficient in Microsoft Word, Excel, and Outlook, and comfortable using chat platforms and customer service software
- Adaptable and able to work effectively in a fast-paced, metric-driven environment
- NetVendor's Benefits Package
- Medical, dental, and vision insurance
- HSA, FSA, and DCFSA
- Long- and short-term disability insurance
- Free basic life insurance
- Generous paid time off policy
Skills
- Strong analytical and critical thinking skills with a proactive, solution-driven mindset
- Strong interpersonal skills including active listening, setting clear expectations, and providing constructive feedback
Compensation
- 7 per year + 1 floating holiday
Benefits
- Maternity Leave
Company info
- About NetVendor
- NetVendor is a leading B2B SaaS company specializing in vendor compliance, maintenance management, and property management solutions.
- Our platform helps property management companies (PMCs) streamline vendor credentialing, mitigate risk, and optimize maintenance workflows.
- By integrating compliance and maintenance automation, we enable PMCs to improve operational efficiency, reduce costs, and ensure regulatory adherence.
Equal opportunity
- NetVendor is an equal opportunity employer.
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