Thedurstorganization

Concierge-SVEN

29-37 41ST AVENUE, LONG ISLAND CITY, NY 11101

Sponsorship not specified$23k-$31kDetected 8 days ago

ExpressCustomer Support

About the role

Candidate is responsible for greeting residents and guests, and will ensure that the lobby, entryways, and front desk are clean and organized at all times
and accept service requests from residents.
Responsibilities will also include managing emergencies and coordinating response with the Durst emergency response team members until first responders arrive.

Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards.
Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately.
Signing for deliveries and packages and tracking in the building system/application (e.g. BuildingLink©).
Perform daily package audits and timely distribution and assisting residents with packages.
Accepting service requests from residents and logging appropriately into the building system/application (BuildingLink©). Educate residents on how to use the system as necessary.
Issuing keys to residents or other associates per approved building Standard Operating Procedures.
Handle tenant inquiries/issues/incidents and document and communicate them according for the following but not limited to:
Ensure all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and be appropriately logged with identification scanned and recorded.
Monitor and manage operation of elevator computer at front desk
Manage emergency response during Fire/Non-fire Emergencies and/or Active Shooter Events

Position requires the ability to work any of the seven days of the week, 52 weeks of the year.
Receive and distribute dry cleaning and other deliveries to residents as required.
While performing duties of this job, employees are required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear.
Qualifications, Areas of Knowledge, Skills, Abilities and Certifications:
High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English.
Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.
If s/he have not previously completed, the Candidate Must Complete the Following Within 90 Days of Hire (must provide certificate/license as proof of completion)
F-85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness:
Z-50 Fire Safety Director FDNY Written Exam
Z-89 Non-fire Emergency FDNY Written Exam
F-89 Fire Life and Safety Director - able to pass certification within two test attempts
Ability to pass on-site exam

High school diploma or equivalency preferred.
For safety and productivity reasons, the position requires the ability to effectively read and write English.

1-2 years' experience in customer service, residential concierge or related field preferred.
32BJ CPR/AED/Basic First Aid course
8 hour course
F-53 Certificate of Fitness (Emergency One-Way Voice Announcement Personnel)
FDNY Certificates

Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

We are seeking a Concierge for 29-59 Northern Boulevard. The shift and schedule for this position will be:
We are seeking a Concierge for 29-59 Northern Boulevard.

Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities.
The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973.
All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law.
Please click here for more information about Equal Opportunity Employment - Notice of Rights (EEO is the Law).

This listing is sourced directly from Thedurstorganization's careers page and normalized into a canonical job model.