Profound

Manager, Account Management, Mid-Market

New York, New York · Mid

Sponsorship not specified$130k-$195kDetected 144 days ago

FigmaCRMAccount ManagementForecastingValuationCustomer SuccessLeadershipCommunicationMentoring

About the role

For this role, the expected base salary range is $130,000 to $195,000 before commission.

Lead, coach, and develop a team of Mid-Market Account Managers, setting clear expectations and holding the team accountable to monthly and quarterly revenue targets for renewals, cross-sells, and upsells
Own the team's mid-market book of business and be directly accountable for renewal rates, net revenue retention, and expansion revenue
Design and refine mid-market account management playbooks covering the full customer lifecycle from onboarding handoff through renewal and expansion
Build a data-driven team culture rooted in CRM hygiene, pipeline discipline, and transparent reporting
Partner with Account Managers on key accounts, joining executive business reviews, escalations, and multi-product negotiations as a senior commercial partner
Develop and maintain strong relationships with mid-market stakeholders, serving as a senior point of escalation and trusted advisor
Collaborate cross-functionally with Product, Engineering, Marketing, and Engagement Management to surface mid-market insights and improve customer experience
Identify and champion process improvements and tools that help the team manage a high volume of accounts efficiently
Proven track record of building and leading teams that meet or exceed renewal and expansion targets within a mid-market or commercial segment
Strong forecasting ability and pipeline discipline with experience using CRM tools to drive data-informed decisions

4 or more years of SaaS experience in account management, customer success, or expansion sales, including at least 1 to 2 years directly managing a quota-carrying team
Expertise in consultative selling and navigating mid-market deal cycles that balance speed with multi-stakeholder coordination

Profound is the marketing platform for the AI era.
As people increasingly turn to ChatGPT, Perplexity, and Gemini to decide what to buy, we give brands the intelligence to see how AI represents them and the Agents to act on it.
Today, ~13% of the Fortune 500, plus companies like Ramp, Figma, Chime, Calendly, and DocuSign, use Profound to turn AI Search from a black box into a measurable growth channel.
You'll set the strategy for how the team engages mid-market stakeholders, coaches them through high-velocity commercial cycles, and ensures every account is positioned for long-term growth.

For this role, the expected base salary range is $130,000 to $195,000 before commission.

Entrepreneurial and proactive, comfortable owning outcomes in a high-growth environment

This listing is sourced directly from Profound's careers page and normalized into a canonical job model.