Emory University
Automotive Service Advisor
HARRISBURG, Pennsylvania
Sponsorship not specifiedDetected 44 days ago
Customer SupportCommunicationProblem Solving
About the role
- Moreover, you will handle inquiries, schedule appointments, and ensure that all services are conducted in an effective and timely manner.
Responsibilities
- Coordinate service appointments and schedule technicians' work efficiently to optimize workflow.
- Maintain accurate records of customer interactions, service provided, and vehicle history.
- Handle customer complaints and resolve issues to maintain high levels of customer satisfaction.
Requirements
- Proven experience as a Service Adviser or in a similar customer service role within the automotive industry.
- Strong knowledge of automotive systems and repair processes.
- Ability to work in a fast-paced environment while managing multiple tasks and priorities.
- Proficiency in using computer systems and software related to customer service and repair management.
- The ideal candidate will thrive in a fast-paced environment and have a strong commitment to quality and customer care.
Company info
- Greet customers and assess their automotive needs promptly and professionally.
- Provide detailed service estimates and explanations to customers regarding repair options and costs.
- Act as a liaison between customers and technicians, ensuring effective communication regarding repair processes.
- Follow-up with customers post-service to ensure satisfaction and encourage feedback.
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This listing is sourced directly from Emory University's careers page and normalized into a canonical job model.