Nordic
Site Learning Specialist - Ambulatory (Charleston, SC)
Charleston, SC
Sponsorship not specifiedDetected 6 days ago
Customer SupportEpicEHR/EMRPatient CareLeadershipCommunicationProblem SolvingMentoring
About the role
- The Site Specialist interacts directly with Epic (CarePATH & ConnectCare) end users to identify issues, knowledge gaps and potential improvements with the use of Epic.
- Provides training, coaching and guidance on best use techniques and improves ability to use system through coaching and identifying inhibitors to understanding how to use Epic.
- Identifies opportunities to effectively integrate learning within the flow of work which results in positive and measurable clinical & business impacts.
Responsibilities
- Delivers assigned Epic training in accordance with onboarding and access management requirement.
- Interact with vendors and internal I&T support personnel in troubleshooting and solving problems and issues in a timely and accurate manner.
- Maintain detailed records on client work including communication transactions, problems, remedial actions taken, and issue resolution using ServiceNow.
- Creates and updates knowledge base.
- Demonstrated workflow process analysis and design.
- Effective communication and interpersonal skills i.e., assertive, and able to manage conflict in a variety of situations.
- Work with Epic end users to build, maintain and support clinical systems that drive hospital operations and support safe, effective patient care and processes suitable for computer applications.
Requirements
- Experience in working both independently and in a team oriented, collaborative environment is
- Willingness to do what is required to get the job done.
- Ability to become certified in Epic software application, if determined necessary.
Benefits
- Uses established procedures and tools to help client more effectively use Epic - searching knowledge base learning, recognition, isolation, resolution, and follow-up for routine user problems.
- Diagnose learning needs and identify resources to support.
- Provide one on one support and design learning interventions as needed.
- Identify and create ad hoc learning topics associated to system trends, Epic diagnostics (i.e., PEP, NEAT, etc.), and helpful hints and efficiency tips.
- Associates Degree- Specialty/Major Health Sciences, Education or IT related field
- Demonstrated experience in use of an EHR (at least 2 years working in a health care environment directly impacting patient care, IT or related services)
Company info
- All Nordic staff embrace Nordic's maxims and mission to serve our customers who care so well for us.
This listing is sourced directly from Nordic's careers page and normalized into a canonical job model.