Dust
Founding Solutions Engineer, Post-Sales
San Francisco
Sponsorship not specified$220k-$280kDetected 141 days ago
LinuxDatadogLLMsAgentic AIStakeholder ManagementCustomer SuccessCommunicationProblem SolvingPublic SpeakingOrganizational Skills
About the role
- ABOUT DUST Work is being rewritten, and the people holding the pen are the ones who actually run it.
- With enterprise-grade governance, flexible model choice, and a collaborative interface for humans and agents to work together, Dust empowers AI Operators at the world's fastest-moving companies to rewire how work gets done.
- With 70%+ weekly active users, people stick with Dust as much as they do with Slack and Notion.
Responsibilities
- Develop deep expertise in Dust's platform capabilities, AI workflows, and prompt engineering best practices to become a trusted internal resource for complex customer scenarios
- Lead advanced implementation projects including high-value use cases, technical integrations, and custom AI workflows
- Discover customer pain points and help architect scalable agent ecosystems that drive meaningful business outcomes
- Partner closely with Customer Success to drive high-value adoption, retention, and expansion across your book of business
- Advocate for product improvements that drive better customer outcomes and platform scalability
- You will work closely with our Customer Success and Product & Engineering teams to deepen customer relationships and drive retention.
Requirements
- 4+ years in customer-facing technical roles such as Solutions Engineering, Solutions Architecture, Implementation Engineering, Technical Consulting, or Software Engineering
- Strong technical aptitude with the ability to work directly with both engineers and business stakeholders
- Familiarity with APIs, web development, integrations, and lightweight scripting or tooling
- Strong discovery and problem-solving skills with the ability to translate ambiguous customer pain points into technical solutions
- you work effectively across Customer Success, Product, Engineering, and GTM teams
Skills
- Agents at work
- Latent Space https://www.youtube.com/watch?v=U5wFQOb4eI4, podcast with our cofounder, Stanislas Polu, 2024
Compensation
- Support for relocation (up to $10k)
- New MacBook Pro or Linux machine, monitor, keyboard, etc.
- Beautiful office in the heart of San Francisco
- Opportunity to travel to Paris multiple times a year
- Regular team events and offsite
- $220,000-280,000 OTE
Benefits
- Significant equity package in a Sequoia-backed startup
- Health insurance for you and your dependents
Company info
- Act as a trusted technical advisor to Enterprise customers, building long-term relationships with both technical and business stakeholders
- Push the boundaries of what customers can accomplish with AI agents and proactively deepen adoption over time
- Lead workshops, training sessions, and enablement programs that help customers successfully operationalize Dust
- We're serving great customers https://dust.tt/customers like Datadog, 1Password, Cursor, Clay, Vanta and Persona, and aim to x5 our growth by the end of 2026.
- As our founding Post-Sales Solutions Engineer at Dust, you will act as the technical partner for our existing customers, ensuring they maximize value from our AI operating system throughout their journey with us.
This listing is sourced directly from Dust's careers page and normalized into a canonical job model.