Axonius Federal Systems LLC

Technical Account Manager

Remote - US

No sponsorshipDetected 12 days ago

PythonBashPowerShellSQLNoSQLCybersecurityAccount ManagementCustomer SuccessFirewallZero TrustCommunication

About the role

As part of our continued growth, Axonius Federal Systems is seeking a Technical Account Manager to join our team.
You'll ultimately be responsible for ensuring customer success, satisfaction, and long-term value from the Axonius platform.
If you're passionate about enabling customer success, solving complex technical challenges, and partnering with federal customers in mission-critical environments, we encourage you to apply and grow your career with us!

Build and maintain strong, trusted customer relationships
Lead regular check-ins and QBRs with both technical and executive stakeholders, ensuring discussions result in documented decisions, action items, owners, and timelines
Own customer escalations from intake through resolution by coordinating across Support, Engineering, Product, and account teams, maintaining clear customer communication, and ensuring timely follow-through on next steps

Active security clearance required
Strong understanding of Internet protocols (e.g., HTTP/HTTPS, SMTP, SSH, SMB, FTP, Telnet, LDAP/LDAPS)
Working knowledge of data formats and structures (JSON, CSV, SQL/NoSQL)
Familiarity with networking concepts (firewalls, routers), endpoint security technologies (AV, EDR, malware detection), cloud security principles, and vulnerability management

Experience working with APIs in real-world applications
Basic scripting or coding knowledge in Python, Bash, Batch, and/or PowerShell
Axonius Federal Systems is committed to fair and equitable compensation packages.
We welcome people of different backgrounds, experiences, abilities and perspectives to apply.
We also foster a diverse, inclusive workplace built on equal employment opportunity.

$110,200 - $122,400 USD
Axonius Federal Systems is committed to investing in our people by offering competitive compensation and benefits, meaningful growth opportunities, and a strong sense of community.

Train customers on effective use of the Axonius platform
Partner with customers and Product teams on feature requests and set clear expectations
3+ years of combined experience in customer-facing roles across software, technology, security, or account management, with demonstrated experience supporting DoD and/or federal customers

Axonius Federal Systems participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information on E-Verify, or if you believe that your emp

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